Best Hotels in Cattai, Australia

Great service from checkin to dinner and finally best bacon & eggs roll in Sydney.staff friendly and efficient (esp Lisa) If you have a group or just a few close friends you couldn't find better value. If I was to compare it would be close to stay and play in Hunter Valley.

My husband booked a room for 2 nights for a work trip. He booked around a month in advance via a phone call. He gave his credit card details to pay a deposit and secure the room. When he arrived, they had given away his room due to his credit card having expired. They only noticed on the day of arrival and claim to have called him that morning. He received no call, as evidenced by his lack of missed calls while driving (he showed the staff his phone and they still didn't believe him!). When he asked for the credit card details they had, they quoted him the wrong number. When he said that isn't his card details, they claim it must be an old card. It isn't. He has never had a card with those details or that expiry date. They assure him he must have 🤷‍♀️. Instead of apologising, they continue to tell him he gave the wrong number and they tried to call him, asking 'Shouldn't you have called to confirm your room a week ago?' Well, shouldn't you have taken the deposit weeks ago and called to let him know YOU wrote down the wrong number? He is now without a bed for the night and all you can do is blame him? People make mistakes all the time, but it is made far worse when they are unwilling to own up to them. Absolutely dreadful customer service.

It's not bad it's at the end of to main street of Windsor where all the shops are. Windsor river is practically next street over with a huge park and plenty of parking

Great Hotel opens at 10am ...the rooms are small toilet and shower at end of hall. Easy walk to town for breakfast at coffee shop Town shops open 10.30am The pubs are great lots to see and do . The Guys Shop is the best in Australia and New Zealand

We had a wonderful relaxing weekend away at the Crowne Plaza Hawkesbury to celebrate our anniversary. Beautifully renovated historical hotel surrounded by manicured gardens, with the best buffet breakfast in their lovely Gazebo Restaurant. We stayed in the spacious junior suite with a small balcony which had beautiful views of the gardens and the mountains in the distance. Our room also had all the modern tech with the latest gadgets to fully enjoy our stay. All the staff were exceptionally friendly and helpful, with a shout out particularly to Paris who gave us excellent local recommendations and was more than happy to answer all our questions. An added bonus was a lovely dessert tray and card for our anniversary that the hotel surprised us with when we came back to our room one evening! Highly recommended.

Since the city was so busy with their massive event, we decided to move outside of the city and this hotel was the best choice that we made. It was really peaceful and we had our best sleep here which is the first time for the Sydney trip. The room is spacious with beautiful little details and amenities. In addition, the service is excellent too, Eranja the Front Office Manager has always been helpful during our stay! They also have a sought-after restaurant complex which was so great in terms of foods choices and quality, as well as the ambience, never seen something like this before in Sydney, it is a must try!

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

The bed is very big, and it won't fall off when you turn over. I don't know why many beds in Australia are generally too small. The choice of this one depends on the size of the bed.