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Goldberry Suites and Hotel - Mactan
4.3/552 Reviews

Goldberry Suites and Hotel - Mactan

Mactan Lapu-Lapu City|2.45km from Backriders waiting shed
I would have given this hotel 5 Stars had it not been for: Taxi 40 minutes late at the airport, in spite of confirmation of time from the hotel; Some food items (including Coca Cola) not being available from the room service menu; and Water dripping from ceiling and soaking floor and bed in heavy thunderstorm. So, in summary: The Good: Very polite and attentive staff at all times; Offer to relocate us to a different room on the second night (we were told we could not move on the first night - when we booked through Expedia they advertised this was the last room available. It was our choice to stay in the same room, as there was no forecast of further storms on the second - and final - night of our stay); Room service fast (typically 15 minutes) with a good selection of nice food and large portions. Food hot as well when it arrived; Good sized room and faciities; Food (and room service) from the adjacent Rabbit Hole restaurant all good; and Staff immediately replaced the bed sheets and made sure no further water impacted on the bed area. The Bad: Taxi late; Some food items not available from the room service menu; and The room service is from the Rabbit Hole restaurant so has to be paid for when it arrives in your room - the cost cannot be added to your bill. The Wet: Unfortunately, on our first night (of two) there was a very heavy thunderstorm and whilst I was watching the lightning I also noticed water dripping through the ceiling, which soaked the floor and bed sheets. This was attended to immediately by the staff, but it undermined the quality of the stay at the hotel. Would we go to the hotel again: Yes, of course, but avoid ROOM 404.

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