Crown Regency Hotel & Towers Reviews

Hotel was very dirty and under renovation. All The activities listed under hotel is not available. Even the swimming pool half is under renovation. Their breakfast has very poor options. Toilet flush is not working, sink water stuck, aircon spoilt. Over all I would Never go back there and never recommend anyone to go there. Their photos can be very deceiving.

Hotel wasn’t horrible but I just think I came at wrong time. Hotel needs a little renovation done to brighten up pool areas. They were a bit run down. While I was staying there I barely had hot water. And when water did work the pressure was low. Besides that, the room was pretty clean and modern. The service staff were good. The door man and door people were friendly. They had a nice gym with almost every machine,a spa, mini ****** and a restaurant in the building. You can get your laundry done for very cheap in tower 2 of the building. Overall it was decent if you are passing through cebu. The location is pretty good because you are next to a lot in city. But it is very busy when you exit hotel.

Location was great. Nearby to entertain outlets and massage shops. Very clean lobby and spacious room. I got an upgrade I think. Got 2 comfy beds even though I was alone. The troublesome part is that I stayed on a high floor and have to do a lift transfer. All the attractions the hotel has to offer is closed. For upgrading I was told. And the ****** was mediocre. But the room was great.

Big and spacious room with a beautiful view, many friendly and helpful staffs. But building itself is not well maintained, toilet had water leakage and heater only works on certain time with only warm water… not ideal for people looking for hot and steamy hotel bath.

The view and cleanliness is a yes for me the only thing is the othwr amenities are close so never managed to enjoybit

I miss the gorgeous buffet breakfast at crown. Do hope it will return. I love the beds and the room.

This is a fantastic property with so much going for it. Not only is it a huge hotel with great sized rooms and excellent service, but it has a restaurant and convenient store on the property as well. Covid hit the whole community hard but these people are bouncing back. I enjoyed my stay, and will definitely stay here again. 

Best place to stay in cebu, so nice and friendly and big rooms with windows you can open

Overall the hotel needs a complete makeover. Toilets in the lobby needs a100% attention. Room where we stayed also needs a maintenance. We complained about the sliding door not locking and unsafe, A quick fix was performed by screwing the door and not be able to open ever even in a case of fire. Rain shower was inoperable but was fix. Imagine if we didn’t report this, no one will look after it. The breakfast buffet was average and was sufficiently good if you are local resident but not for foreigners. Staff were excellent, they were polite , hospitable and kind. Guards are courteous and hospitable. Concierge were also courteous, polite and hospitable. In conclusion, I will not rate this hotel as 4star because it was not fully maintained. Lightning and so forth were inadequate. Again, hotel staff were typically a Filipino hospitality exposed. I salute all of you…

So sorry to say that we were disappointed with the services and the breakfast buffet. We did not expect the kind of food that they served it’s not worth it.

The hotel is so accomodating. Good services and good ambiance. Thanks to Trip.com for the smooth transaction.

This hotel doesn't deserve the 4* advertised. Hot water only works half the day. You have to change elevators to get to your room. Just a shadow of its former glory, I suppose.

We were really surprised when we arrived at the hotel because it was not what we were expecting, the entrance was unfortunately under some kind of repair but the service was good and staff was really helpful and accommodating that we ignored the outside beauty, our rooms were cleaned everyday, and the breakfast was okay, not great but it was good, my family enjoyed our stay, the rooms were spacious and clean. I hope this hotel will be great again in the future. I am looking forward to it. Til next time.

the hotel is very nice and clean. staff are friendly, i will definitely come back again for future business trips.