Top 5-Star Hotels in Cebu

There are few hotels in Cebu City that provide the same level of premium experience as the Radisson Blu. During every visit the staff have always been attentive and welcoming. The front door staff are efficient at assisting the unload of luggage and the reception staff are quick to check me in. It's also quite nice to be recognised as a previous guest. The rooms are beautifully furnished, and are kept very clean. It is apparent that housekeeping upholds a very high standard of quality. Breakfast buffet has a good selection of cuisines, and an indulgent dessert offering during weekends. While there are a couple of other hotels with a larger selection and variety, the staff here are on point, and are a highlight of the experience. Overall, this hotel will be one I will definitely come back to, and holds a strong place in my list of top 5 hotels in Cebu City.

I stayed with my 7 year old grandson & other room was my son in law for 3 nights . Nothing special, we couldn’t bring the kids for swimming as the pool was dusty and dirty. Also towels in the room were old and dirty too. Looks like this towels were for floors.  During our checked out i called line O and I have asked few times for assistance and for the trolley so we can bring all our stuffs down smoothly, unfortunately no one bothers to help. As I was carrying out all our luggages/ stuffs from our room to the door, there was one staff checking the rooms and did not bother to helped at all. Even when I was out from the lift , they were only watching at me and my grandson until they realized that I was so  pissed. The reception asked me whether did I call for helped ? I was even more upset. I got helped only until I reached the main door. I feel bad for this experienced.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.

A new hotel with well-trained staff, I am very pleased with the competence of the employees and the level of service, the advice of the hotel managers was very useful to me. On the sixth floor there was a small but comfortable outdoor swimming pool and also a gym. Breakfast was quite decent. Near the corner there was ”Nestia”: pharmacy and minimarket, which helped me out a lot. Overall, I am very pleased with the hotel and the level of service. However, you need to keep in mind that if you need beaches, they are located only on Mactan Island, which is 30-40 minutes away by car. The nearest large supermarket to the hotel is Pacific Mall, about 10 minutes away by car. If you have several people in the room, then the location of the toilet (just behind the partition from the bed) may seem inconvenient.

During your stay at apartment, an array of engaging activities and amenities guarantees a delightful experience. Begin your holiday perfectly by taking a plunge into the swimming pool.

The StrandHaus Moalboal is an ideal spot for travelers wanting to discover the city. The StrandHaus Moalboal offers a pleasant stay in Moalboal for those traveling for business or leisure.This hotel is located near many of Moalboal's attractions including Mag-aso Falls, Club Hari Dive Resort and Alpha Fitness Center.In their spare time, guests can explore the hotel's surroundings.When it comes to Moalboal hotels, the StrandHaus Moalboal is highly regarded for its excellent facilities.

Graziane Suites provides flawless service and all the necessary facilities for visitors. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel.Visitors can take advantage of the accessible parking options directly at the hotel.

Didn’t realize phone system in room was down until I tried to call for more water and an extra hand towel (they only give ONE). Even when I tried to call front desk from my own phone, no one answered. It wasn’t till next morning that I went to front desk to tell them, that they said they would sent someone to check. I’d hate to think what would happen if it was an emergency. A pity, views from the property were serene.