Name: Residence Inn Cedar Rapids
Address: 1900 Dodge Rd NE, Cedar Rapids, Iowa, 52402, 1900 Dodge Rd NE, Overseas, United States
Rating: 4.1

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Residence Inn

All reviews

Positive reviews

It should be five out of five. 4.1 is way too low for this hotel.

24-hour front desk

Parking

Swimming Pools

Wi-Fi

Breakfast

Pets allowed

Non-smoking room

All Languages

English

All Room Types

King Studio with Sofa Bed

I was in town for a bunch of days & rolled in after traveling thru a few connecting flights.  I was greeted by the front desk with very polite & happy personnel.  I was checked in quickly with a smile. The room was nice & clean, exactly what I expected from Residence Inns.  Over the next few days I was always greeted with a smile & a friendly ‘hello’.  I’ll definitely stay here again if back in town.

This hotel is gross. There were so many issues with our stay.  The carpet was dirty and nasty.  We wore our shoes as much as possible.  The room had dust bunnies on the light fixtures, so obviously these were not cleaned.  The floor in one of the bedrooms was consistently wet/damp.  The window treatments were not all attached to the rods.  The light did not work over one of the vanities.  The couch had hair all over it.  The chair was wedged into a corner, it was also gross with food stains and when we lifted the cushion there was food.  The edges of all the rooms had not been vacuumed, as there was food, hair, and lint.  The stove was unusable because it was rusted and the side of the refrigerator was splatted with food debris.  Some areas of the carpet had stains that looked like blood.  The dresser drawers did not all open.  There were several various styles of plates and cups.  The toaster had mold in it.  The back of the televisions were covered in dust so thick that you could write your name. The dust covering the air vents was quite thick. The air conditioner kept switching over to heat mode even though it was 90 degrees outside. All the light shades were dirty, stained and ripped,   We were afraid to use the pool based on the conditions of the rooms.  The kitchen/lobby area was out of sugar and the staff did not know when more would be available.  We asked for the room to be cleaned but were told it gets cleaned on Fridays.  We complained again and finally got someone in to sweep and dust.  We mentioned our concerns to the front desk and were assured that the details would be handled but when we asked again no one knew what we were talking about.  We even showed the front desk photos of our concerns. The steady answer we kept getting was that there would be no repairs because the hotel was set for remodeling.  We still paid for decent accommodations and I do not care when or if a remodel will happen the hotel needs to be livable now.

The staff at this hotel, from General Manager and Operations Manager to housekeepers and dining room staff are first rate.  The building needs a facelift from top to bottom.  Our room was clean but well-worn.  The staff is five star, the facility is functional but not up to expectations for this Marriott brand.  We can recommend the hotel, but hope that the owners will  bring the building up to the standard of their very fine staff.

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Discover 63 reviews of Residence Inn Cedar Rapids, rated 4.1 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Residence Inn Cedar Rapids Reviews: 63 Verified Reviews Latest 2024 | Trip.com

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