Oriental Hawaii Hotel (Heihe Central Pedestrian Street Shop) Guest Reviews
4.3/5
885 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(885)
Positive reviews(822)
Reviews with photos/video(153)
Classy environment(99)
Delicious breakfast(62)
Friendly front desk staff(45)
Easy to get around(44)
Many amenities(37)
Convenient for shopping(25)
Located downtown(8)
Negative reviews(63)
EVGENII
Superior 2-bed Room
Stayed in Jun 2024
Family
286 review
3.5/5
Posted on Jun 11, 2024
The hotel's territory was nothing special, but the room itself was clean and comfortable. The staff was friendly and accommodating, but the lingering smell of cigarette smoke in the hallways and common areas was quite unpleasant. Overall, it was a decent stay, but the smoke issue could be a deal-breaker for some.
Response from Property: 感謝親愛的小主在百忙之中抽空給我們點評,但是五分才是對我們的好評哦,小二相信您衹是手滑點錯了,因為從字裡行間小二已經感受到了您對我們的喜愛。近期酒店新推出了××(增值服務),誠邀您下次前來與我們共同感受。如果您有任何的意見或者建議,都可以隨時撥打我們的商家電話與我們聯繫,我們一定第一時間處理!最後祝親旅途愉快,家庭幸福,期待您的再次光臨,我們將竭誠為您服務!
Juan N.
Deluxe Queen Room
Stayed in May 2024
Solo travelers
20 review
1.0/5
Posted on May 6, 2024
The hotel advertises itself with air conditioner. In fact, there are AC in every room, but they don't give you a remote control and they refuse to let you use it.
I ask the receptionist for the remote control of the room and she answered in a very rude way that "there was not".
If you don't know how to treat customers, don't work in customer service. If you don't provide a service, don't advertise it.
Response from Property: I'm really sorry, she was a new waiter at the time. She thought the room was not provided, so we could provide the remote control normally. We also retrained the new employees to prevent this from happening again
Rami233
Superior 2-bed Room
Stayed in Apr 2024
Solo travelers
26 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Good location and room. The staff are nice, they speak Chinese and Russian, not sure about English.
Response from Property: 感動~感動~除了感動竟然無法用其他語言來表示了,非常感謝您能喜歡黑河東方夏威夷酒店,我們始於酒店不止於酒店,希望再次與您相遇,期待您的下次入住!如果住的好,希望給我們5分好評,再次感謝!
Guest User
Superior 2-bed Room
Stayed in Jan 2024
Solo travelers
4 review
4.5/5
Great
Posted on Jan 14, 2024
Good hotel for staying a few nights. Service level is good, just ask for whatever you need. Room is quite warm and big. Two free water bottles in the bathroom, the rest in the room is paid. Cleaning depended on the day, no new free water was given.
Supermarket across the street that opens till late and almost all attractions are in walkable distance. "Hot Springs" cost 33 yuan extra, separated by gender, female is on the first floor. Best to go late as it's a public place, had the 3 pools for myself after 10pm.
Response from Property: Dear customers, thank you for your recognition of us, we will continue to work hard to provide better service for everyone, and look forward to your next time you can give us a five-star praise, I wish you a happy trip
JGS
Deluxe Queen Room
Stayed in Dec 2023
Travel with friends
34 review
3.2/5
Posted on Dec 3, 2023
Breakfast was ok, shower door was missing, housekeeping did not clean the room, location is very convenient, stay in overall was ok
Response from Property: Dear guests, thank you for your affirmation of us, the bathroom door was broken before, we dismantled and repaired it for safety, and now it is fully back to normal, we will strengthen training on cleaning issues, and look forward to your visit again
Guest User
Business Suite
Stayed in Jan 2024
Other
9 review
3.0/5
Posted on Apr 2, 2024
It’s overpriced for that city
Response from Property: 尊敬的賓客:感謝您的入住和分享,看到您的文字點評,真是超讚,蹦達了好一陣哦;棒棒的入住體驗,免費廣告呀!激動激動!哎呀!怎麼才給4分,好委屈呢...... 您別攔着,“豆腐”、“薯片”、“麪條”家法伺候。哈哈哈哈,笑一笑十年少,家法伺候不好受。下次入住千萬別吝嗇,5分、5分、5分啊......
Cissy
Deluxe 2-bed Room
Stayed in Nov 2024
Family
10 review
4.5/5
Great
Posted on Nov 17, 2024
Pros first:
Great location, very close to the morning market
Ctrip gives away small fruits when booking a room (although some of them are rotten)
A room of just over 100 for three people is very cheap. So what else do you want at this price?
Cons:
The room is not very clean, so don't come if you have a mysophobia.
The toilet paper in the room is charged, which is the first time I've seen it
It was still dark at 5:30 in the morning, and there was no lighting in front of the hotel. I fell and got bitten by a dog 💩
What's more fatal is that when checking in, the ID card could not be swiped and it was said to be a program problem. The front desk took a photo with a mobile phone. But there was no such problem in other hotels I stayed in Heihe in the previous two days. I am very worried about the information security of our family.
Original TextTranslated by Google
Guest User
Deluxe Queen Room
Stayed in Nov 2024
Family
4 review
3.7/5
Posted on Nov 6, 2024
This is not our first stay. We like the location. The hotel has a bathhouse but the entrance fee is 33 yuan. Overall, the hotel is a bit tired. Breakfasts are average but there is something to eat
Original TextTranslated by Google
Response from Property: 尊敬的賓客:感謝您的入住和分享,看到您的文字點評,真是超讚,蹦達了好一陣哦;棒棒的入住體驗,免費廣告呀!激動激動!哎呀!怎麼才給4分,好委屈呢...... 您別攔着,“豆腐”、“薯片”、“麪條”家法伺候。哈哈哈哈,笑一笑十年少,家法伺候不好受。下次入住千萬別吝嗇,5分、5分、5分啊.......
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Solo travelers
51 review
5.0/5
Outstanding
Posted on Oct 27, 2024
In the beautiful city of Heihe, staying in this hotel has become a highlight of my trip. The enthusiasm of the front desk staff made me feel at home. They were not only enthusiastic, but also upgraded me to a suite, which surprised me. The room is decorated in an elegant and tidy manner, and the whole environment gives people a dignified and comfortable feeling. It can be said to be one of the best accommodation options in Heihe. The hotel's own bathing facilities are also very convenient, allowing people to wash away the fatigue of the journey. In addition, the hotel is strategically located in the city center, which is very convenient to go anywhere. Moreover, Russian friends often visit here, which shows its popularity. In general, this is a very pleasant accommodation experience and is worth recommending to every friend who comes to Heihe.
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人 最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2024
Family
4 review
5.0/5
Outstanding
Posted on Oct 19, 2024
This time I chose the Oriental Hawaii Hotel in Heihe, which was a great experience! From the moment I stepped into the hotel, I felt the warm service. The front desk staff was very professional and friendly, and the check-in was fast and efficient. The room was spacious and bright, clean and tidy, with complete facilities and comfortable bedding, which made me sleep well all night. The hotel's dining is also very good, with rich and delicious dishes. In addition, the location of the hotel is also very convenient, with convenient transportation around. I strongly recommend that you choose the Oriental Hawaii Hotel when you come to Heihe, you will never be disappointed! Five points praise!
Original TextTranslated by Google
Response from Property: 尊敬的顧客您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人 最真誠的滿意度推薦出去的,同時我們也很榮幸能為你提供最優質的服務。非常歡迎您無論商務出差或是旅行再次選擇我們酒店!真誠期待您的再次光臨!
Guest User
Deluxe 2-bed Room
Stayed in Oct 2024
Family
11 review
5.0/5
Outstanding
Posted on Oct 16, 2024
The hotel is very close to Heihe's internet-famous morning market/internet-famous pedestrian street, only a 4-minute walk away and a 10-minute drive from the port. It is a division of bathing downstairs and rooms upstairs. The service attitude is very good and the rooms are clean and hygienic.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
shady123
Superior 2-bed Room
Stayed in Sep 2024
Couples
23 review
5.0/5
Outstanding
Posted on Sep 29, 2024
The location is excellent, and the morning market is just a few steps downstairs. The room is clean and not noisy. The only drawback is that the toilet paper is charged, but overall it is highly recommended. Although there is a bathroom downstairs, it is not noisy at all.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Liaotian_
Deluxe 2-bed Room
Stayed in Sep 2024
Solo travelers
231 review
4.5/5
Great
Posted on Sep 15, 2024
The hotel is in a good location, and it is very convenient to go anywhere on foot. The room facilities are also OK. There is no toilet paper and the air conditioner cannot be used. Is it to save a little bit? The big problem is that I can't take a good shower. The water from the shower is very small and the position cannot be fixed. Taking advantage of the popularity of booking, they don't consider the feelings of the guests. The efficiency of the front desk is still very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation. Your affirmation is the greatest support for the hotel! The hotel is honored to receive your full praise. We will continue to maintain high-quality service~ Satisfaction is just the starting point. We believe that guests are neighbors, so we are particularly concerned about everything during your stay. The hotel will definitely show you a better self and stay by your side. Remember to come often~~
Taikongshidai4648
Deluxe Queen Room
Stayed in Sep 2024
Solo travelers
71 review
5.0/5
Outstanding
Posted on Sep 13, 2024
The hotel is not far from the river. In the morning, you can go out and turn left to reach the morning market, where you can find all kinds of breakfast, fried dough sticks, soy milk, wontons, and various fruits. The first floor of the hotel is a bathhouse, and the front desk is on the fifth floor. There are also Russians living here.
Original TextTranslated by Google
Response from Property: Dear distinguished guest! Thank you very much for your support and recognition of our hotel and for giving us a five-point praise. It is our honor to provide you with professional and considerate services. Your satisfaction is the best affirmation of our efforts. We sincerely look forward to your visit again with your family and friends. I wish you a smooth work and a happy life!
Anonymous User
Superior 2-bed Room
Stayed in Aug 2024
Solo travelers
22 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Very comfortable hotel, with a bath, very convenient, tired from the journey, a hot bath and a sauna are so relaxing, it's convenient to go anywhere, just a few steps away from the morning market, the food around is also delicious, recommended 👍
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your affirmation. Your affirmation is the greatest support for the hotel! The hotel is honored to receive your full praise. We will continue to maintain high-quality service~ Satisfaction is just the starting point. We believe that guests are neighbors, so we are particularly concerned about everything during your stay. The hotel will definitely show you a better self and stay by your side. Remember to come often~~