Residence Inn Phoenix Chandler/South

The rooms were up-to-date and modern, but the property outside the landscaping was not maintained. They were dead fish oil floating full in the Lake. It smelt awful, the pool was not heated. As they said it was, the Jacuzzi was cold. The bathtub would have been warmer. I will not stay here again for what it cost. I can stay elsewhere for better immunity.. The breakfast was very limited and barely warm. I called the front desk to ask for more coffee. And it was never brought up to the room. And when I gave all my concerns to the gentleman that check out. He disregarded them.

The room was very clean and comfortable and quite spacious. The property is located in a very nice area of Chandler. I would stay here again.

Hands down the very worst Marriott Residence Inn I’ve experienced! From walls and ceilings that are tissue paper, thin to the point that you can hear your neighbors conversations, to having a property this large not have any hot running water for a 10 day stay, not one unit has an oven in it no baking sheets, no fry pans… It’s a glorified room with a microwave. The furniture inside the units are so broken down that if you attempt to sit on your sofa, your backside will be lower than your kneecaps. Making it very difficult to get out. During our 10 nights stay, I don’t think there was a front desk person that had been there longer than one month. No management to be found whatsoever. Just excuses on top of lies! The shower area, which I’m sure at one time was White, is just covered with dirt. Even both beds in the bedroom were so broken down and sunk in the middle, that just added to a very uncomfortable stay. Extremely poor management response when you can finally get a hold of one. Took us almost a week before we finally did. To my experience off, 11 days after I checked out, they attempted to make two fraudulent charges on my credit card. this is a franchise Marriott, so you’re not going to get anything that you’re used to when you stay at a Marriott properly .

The lighted trees around firw pits and pool. Very inviting. Alot of odd smells, NEVER any water pressure, hard to get hot water. 1 fire pit not running and was never fixed.

Nice, resort like hotel, helpful staff.

Everything was great except the bed pillows.

This property is safe and quiet but off the beaten path, not convenient to shopping or dining, and expensive when you factor in $12 a night to park in an almost empty parking lot. The room was fine, nice actually, but mine had a view to the almost empty parking lot, not the lake as depicted in the ad. Bummer

My family made a reservation at this hotel for a 4 day stay over the Christmas holiday. I had reserved a 2 bedroom suite with a water view, but when we checked in we were given an ADA room that was heavily modified for wheelchair access. I asked the front desk manager to switch our room to a normal non-ADA room, but was told there wasn't one available until tomorrow. So, our stay started out with an issue, but the manager fixed it the next day as promised, but we now have a view of the parking lot and not a water view. Some other issues came up during our stay, such as unreliable hot water, difficult shower activation, WiFi internet connection problems, dirty dishes, missing bathroom shelf. Pros: - Free complimentary hot breakfast (except Christmas Day) - Nice laundry facilities - Safe, walkable surroundings - Reasonable room rate Cons: - $15/day for parking - Paid for water view room but got a parking lot view - The hot water for showering was very inconsistent. Mostly just lukewarm water  - The shower in the 2nd bathroom didn't work - Maintenance crew seems to work inconsistent hours - Given an ADA room because it was the only one available  - Our room was never cleaned during our stay What I've learned from this experience is to use the Marriott app to check in as early as possible and ask for a non-ADA room. If the app is glitchy and doesn't seem to work, call the hotel directly and ask for a non-ADA room. When I checked out, the general manager did ask about my stay and I filled him in on my experience. He did seem to sincerely care about what I told him, and offered us some compensation which was a nice gesture. As such, we will try this hotel again in the future to hopefully have a better experience.

Awesome visit! Friendly staff, especially Jennifer at front desk! Maria’s housekeeping team keeps the place spotless!