Homewood Suites by Hilton Phoenix Chandler Fashion Center

I like that our room has kitchen, cleanliness

We stayed for 8 nights on a vacation. Room was exactly what we wanted, lots of space with bedroom and kitchen. Hotel is within a 5 minute drive to the mall and a bunch of restaurants, so it’s in a good location just off of a main route as well. Breakfast was good, lots of parking and it was very quiet. Would definitely stay again if we were to visit the Phoenix area.

Great facility to stay

Property is newer and it was quiet. They asked what cleaning schedule we wanted but didn't clean when they were supposed to. We had to ask them. Worse though is that all four tires from our rental were stolen overnight while parked at the hotel. We learned this is happening every few weeks - trucks and large SUVs are targeted. The parking lot lights are cut, there are no cameras and no patrol. The manager offered to cover an Uber to the airport but that was it. Supposedly it is happening at all the area hotels but nothing seems to be done to prevent it.

DO NOT STAY HERE IF YOU WANT TO KEEP YOUR VEHICLE SAFE!!!! Stayed here during New Years Eve weekend 2023-2024 and have to warn everyone to never stay at either of these Hiltons in this location. We woke up NYE morning to be called by the front desk stating our vehicle had been vandalized. All 4 wheels and tires had been stolen from our vehicle, plus major damage to passenger window/door.. Police came out, report filed. When the manager (of both Hilton hotels at this location) came out to talk with us and the police officer he never mentioned that the same thing happened to a truck in the same spot, the week before ours. He said something to the effect of “this never happens in this area.” It wasn’t until speaking with a long term hotel resident later that day that we were told her car had been broken into a few weeks prior, and that other truck had its wheels/tires stolen the week before ours. Upon check out from the hotel (3 days later due to not being able to have my vehicle towed sooner) when I asked the front desk employee if he’d been told about our vehicle, he said he had just been notified. When I asked if he was ever notified of the other truck, he said he was told about that one the same time he was told of mine. Why wouldn’t a hotel notify its employees that serious vandalism/theft had occurred on site and to keep an eye out for suspicious activity? We believe a hotel employee was at least assisting in this little side business. We found numerous large cinderblocks placed throughout the parking lot, which made for a great way to jack our vehicle up to remove its tires. We threw all of them in the dumpster upon our departure. This hotel does not have external security cameras and likely won’t even with the recent pattern of crime. DO NOT STAY HERE. We are grateful to Chandler PD and the wonderful couple staying at the hotel who donated their hotel points to allow us to stay another night while dealing with getting our vehicle towed.

A true suite, reasonably priced. Nice breakfast I hardly spoke to anyone there with iPhone room access room selection, room, entry, and check out

The positive impression starts by entering the hotel. You are warmely wellcomed by Belinda at the reception. She is the best 👌. She takes care of you and makes everything to have a perfect stay. Rooms are ok. If you are 3 people and one needs to sleep on the sofa. The sofa is really not comfortable.

Everything was perfect

Love this hotel! Great location and just a few minutes away from Fashion Center.