Guest User
June 5, 2024
I enjoy staying at Hilton's when I have the chance. And while I did enjoy my stay here this trip, overall it was an average stay. My first night, I called down to the front desk as I wanted extra blankets, and I had to go down and pick them up. While I will charge everything to a credit card for work expenses, I do like to pay cash for some items, especially if it is not covered by work. This is a cashless hotel. There were two front desk clerks who were cordial at best. There was one front desk employee, by the name of Melissa, and she was AWESOME, FANTASTIC, THE BEST. While she may have only been doing her job, I felt like she went out of her way for me. Made me feel very valued and appreciated as a guest. The room was nice and clean and the hotel as a whole was clean. Food was average, but good. Especially the oatmeal for breakfast. I had one issue with the TV and called downstairs, and they sent help right away. I think his name was Dimitri and we has very friendly, good attitude, smile on his face. I booked the hotel through my American Airlines account to earn points, and while I did stay at the Hilton Hotel, per their fine print agreement (which is usually 100 pages and no one reads them), because I did not book online thru the Hilton website, I did not earn points. The customer service rep I spoke to was very friendly though.