Name: Hilton Phoenix Chandler
Address: 2929 W Frye Rd, Chandler, Arizona, 85224, 2929 W Frye Rd, Overseas, United States
Rating: 4.4

Hilton

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Positive reviews

good location, safe place, room is modern and comfortable.

Was a great location, staff was friendly and welcoming. Room was clean and comfortable. I will make this my hotel of choice for my next visit

一般般吧，不是高級酒店的服務標準

It's just so-so, not the service standard of a high-end hotel

Restaurant

24-hour front desk

Luggage storage

Swimming Pools

Smoking area

Breakfast

Pets allowed

Non-smoking room

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King Room - Non-Smoking

Queen Room with Two Queen Beds - Non-Smoking

Usually I don't write reviews, but this experience as Hilton Diamond Reward member almost left me sleeping in the car.  I was moved from Doubletree Hilton hotel due to water issues, on night 1of3 of my stay. Since Doubletree was not successful to secure another Hilton hotel for me, I was advised and proceeded to call Hilton hot line and get the hotel through Customer service line. Over 40 min on the phone and I was put in to Hilton Phoenix Chandler. As I was advised by Doubletree Manager, my rate would stay the same as I was to pay $160 per night and would be awarded points for my inconvenience.   Customer service has discussed over my personal phone details with Doubletree Manager, before I left. Points were awarded right for my inconvenience.  Hilton Chandler had my reservation ready and I was able to get in to the room close to 10pm.   In the morning I noticed that an email came in that all my awarded points were used for  1st night at Hilton Chandler and also my CC is to be charged an additional $130 on top.  Stop by at front desk around 7AM next morning and explained all the situation as mentioned above. Was told that the manager would come in and check all and get back to me.  Back in the hotel around 4:30PM and noticed a VM left on the room number (not my personal phone, but a room phone) Called back to manager that left me a VM and she called right back.   Manager of Hilton Phoenix Chandler advised me that room charge is to be $220 and they will not be matching Doubletree as was promised to me by Doubletree and Hot Line CR that booked this hotel. I asked manager to call in to Doubletree so we can discuss further and was advised that she is leaving in about 15min and that the rate is to be at $220 per night for next 2 night (was to be $160 as was Doubletree original rate)  At that time I tried unsuccessfully reaching out to Doubletree manager. I told Hilton manager that I will not be paying $220 as that is not right and was basically told to vacate the room.   I packed up and left Hilton Phoenix Chandler Hotel, manager did not even come out or already left by around 5:15PM as I was leaving the hotel. No apology or any words from front desk just a simple BYE BYE.  This manager more concerned about her leaving on time, then taking care of basic duties as following up on hotel issues. As a Hilton Diamond Reward member with travels on weekly bases and spending 3-4nights a week in different hotels throughout US, this experience definitely sticks out and deserves a Negative review. Manager never reached out back or any other apology was given and will definitely is being reported to Hilton Hot Line for an investigation in to this issue.   Lost Points Lost work hours Almost slept in the car.   I ended up staying at Marriott for the next few night, which is just ok.  Issue cost me over 4 hours of lost work time, and that is just mind blowing!!!  I would Highly recommend NOT to stay at Hilton Phoenix Chandler due to Management Ignorance. I would Hi

Although there was some construction in the main lobby, the overall stay experience was very pleasant. The rooms were very clean and comfortable. The best part of this hotel is the location. The area of this hotel is surrounded by many walking distance attractions. The Fashion mall can be walked to, but several other stores and shopping centers are close by. Very pleased with my stay, would stay here again. 

In the area for a conference; every staff member we encountered from front desk to event staff to restaurant were exceedingly pleasant and helpful. We had a few issues in our first room and the front desk was immediately attentive and helped us get moved to a different room. It was a busy weekend at this hotel with different conferences and families from different sporting events filling the hotel, and we appreciated how well the staff was managing everyone’s needs.

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26.6km from Sky Harbor International Airport

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Discover 105 reviews of Hilton Phoenix Chandler, rated 4.4 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Hilton Phoenix Chandler Reviews: 105 Verified Reviews Latest 2024 | Trip.com

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