Staybridge Suites Phoenix - Chandler

I loved the rooms and the kitchen area. The rooms were clean, well maintained and comfortable. The staff was very welcoming.

Free breakfast, Monday to Wednesday social time with light drink

Great staff

This hotel is pretty good in all area's. The food and beverage is great, the rooms are great, the bed and couch will do, just not super comfy. The staff is great. The area is nice, seemed safe. They offer social nights Monday through Weds, pretty convenient with beer, wine and appetizers. Smelled some **** smoke here and there, but some customers are just rude for not following no smoking rules. Not a whole lot you can do about that. Other than that, I would definitely come back to this hotel!!!

This hotel is great! The rooms are beautiful and the breakfast is amazing!!

Run down, dirty, and slow service

The Staybridge properties always deliver a great consistent experience.

The only pro I will give this place is that the rooms are spacious and a good size for families. The blinds weren’t big enough to cover the windows. The shower is child size, came up to chest height for me, I’m 5’7”. I guess fortunately my 6’1” husband never got the chance to take a shower. During our stay a lot of unexpected issues arose at the hotel. The TVs went out and the hot water was out for more than 24 hours (before we left, it was definitely out for longer). These are out of the hotel’s control, I totally get that. What’s not out of their control is how they handle it. The hot water went out around 7/8am on our first morning there. We were told the repairs would happen between 10-3. I had to call the front desk at 5pm to get an update. They said up and running by 6pm. At 7pm when I called for an update they said 9pm. At 9pm, it became 10pm. Every time we called we were told it was fixed and they were just waiting on something “to flush the pipes, to dry a component, etc”. At 3:30am the fire alarm went off in the hotel and we went to the first floor to find a pipe had burst and the hallway was flooded. Still no hot water. The lady at the front desk was an entire horrible person about the event. Families coming down with kids and her attitude was “I didn’t do it, go back to bed.” In the morning we were told water would be back at 12pm and that a pipe had burst affecting all hotels on that block. Well given their track record of not providing accurate information we decided to fight for a refund and go to a different hotel. There’s no way a city block issue would be fixed in 4 hours when they couldn’t fix their own issue for the 24 hours before. We eventually found out from talking to other guests that they were not notifying people about any of the issues when they were checking in. And more than that, the water repairs were part of planned maintenance that again they didn’t tell anyone about. The rest of the issues were because the first crew messed it up. The TVs also went out at the same time and we were told it was a Cox outage. But when we chatted with Cox they said there was no outage in our area. Life happens, but how you communicate with paying guests is what sets you apart when that stuff happens. And this staff is NOT prepared. When we asked for management we were told over and over she would be back in the morning. How a manager could leave a hotel in such a state is beyond me. When we finally got the manager in the morning it was not a she and he said he was there all night dealing with the issues. Add it to the list of lies. I don’t even want to think about how disgusting their hands and laundry were with no hot water, a total health issue through and through.