Jin-An Hotel Changchun

My child had their college entrance exams this year, so we chose to stay at the Jinan Hotel for four consecutive nights. My child slept very soundly every night. The service was excellent, the room was exceptionally spacious and quiet, and it offered great value for money. The breakfast selection was also very rich. We're hoping for excellent exam results, and we're truly grateful to the Jinan Hotel for their outstanding service!

Breakfast was good, and they had drinks and snacks during happy hour. I stayed on the 29th floor, and the high-floor view was great. It's not far from the train station and metro station either. Overall, I'm pretty satisfied.

I used to stay here frequently for business trips. Although the facilities are a bit dated, the location and breakfast (especially the chicken soup tofu skewers) are great, and the value for money is acceptable. This time, I brought my child and booked a family room. We arrived at 3:30 PM, and the front desk said the previous guests had checked out only half an hour ago and housekeeping was rushing to clean the room. I thought it would take 10 or 15 minutes at most, but after waiting for a while and asking again, I was told it would take 30-40 minutes to clean one room. I went to the front desk again to urge them, and only then did they contact housekeeping, eventually saying, "It's almost ready, you can check in now." The entire process, from arrival to check-in (including issues with the key card not working in the elevator and trying multiple times), dragged on until 4:05 PM, a full 35-minute wait. What I don't understand is, since we had already arrived, there were no other guests waiting, and it was 3:30 PM, a normal check-in time, why couldn't they assign two people to clean one room to speed things up? On top of that, the front desk staff (not the one with curly hair, but another person) had a very indifferent attitude and never offered a single apology throughout the entire process, making for a very poor experience. The hotel can review the surveillance footage to verify the objectivity of my statements. Next time I'm on a business trip, I might have to look at other hotels. The service industry needs standardized procedures and the right people in these roles. I'm also from Changchun, and if service positions are filled through 'connections,' then consumers will simply vote with their feet. The good aspects: From my child's perspective, they had a very happy stay. The lobby manager and the evening front desk staff were also pleasant to communicate with.

The Changchun Jin An Hotel boasts an excellent central location with convenient transportation. The rooms are clean, well-maintained, and fully equipped, with comfortable bedding. The staff are warm, attentive, and responsive. The breakfast is rich and delicious, offering both Chinese and Western options. The fitness center and pool are fantastic. Overall, it's a top-notch experience and an ideal choice for business travelers.

Super quiet, nothing outside my room disturbed me. It exceeded my expectations; so comfortable! Everything was great, giving a very thoughtful impression. The check-in details were spot on.

This hotel is relatively cheap among luxury hotels in Changchun. However, it has many issues, and the service is very poor. The cookies provided on the day of check-in were expired, and the front desk staff had no reaction at all when I pointed it out, saying nothing. The bathroom is tiny and cramped. The hotel management should really provide better training for the male front desk staff.

The facilities are a bit dated, but the staff were all very friendly and helpful, whether I needed to find something or store my luggage. It really lives up to its reputation as an established, grand hotel – steady and impressive. I would definitely consider staying here again.

Our company has a corporate agreement with this hotel, so I always stay here. This time I checked in spontaneously, and it was just as great as ever!