Kyriad Marvelous Hotel (Changde Pedestrian Street) Guest Reviews
4.7/5
Outstanding
391 review
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Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(391)
Positive reviews(378)
Reviews with photos/video(53)
Friendly front desk staff(41)
Convenient for shopping(32)
Classy environment(31)
Delicious breakfast(16)
Easy to get around(11)
Average sound insulation(9)
Perfect for business trips(5)
Near shopping street(4)
Negative reviews(13)
Gem
Lightly Enjoy Queen Room
Stayed in 2023年6月
Business travelers
37 review
5.0/5
Outstanding
Posted on 2023年6月11日
Friendly staff , great location, train station only 10 min , walking street just next to hotel door , 👍👍👍👍👍
Guest User
Enjoyable Twin Room
Stayed in 2021年9月
Friends
1 review
2.2/5
Posted on 2021年9月3日
The room is not big. The window is half walled. It looks like a restaurant below. There is a very choking smell of oily smoke coming in at noon. The hygiene is very perfunctory. There are blood stains on the toilet door. It was not cleaned up. When the day came, the dryer was blowing the blanket and blowing the dust everywhere on the bed. It was too horrible and I changed the room. As a result... I ran into Xiaoqiang on the last night, and the auntie took air freshener. Suddenly, speechless😓
Original TextTranslated by Google
Response from Property: sorry baby! Our store strictly controls the hygienic conditions, because of the negligence of individual service personnel, this incident occurred! Xiao Kai was really terrified, and has punished the staff and the department for this. Your accommodation experience, the store also feels the same, looking forward to your remedial discussions with the store in detail! Xiaodian will bear the painful consequences of this time, and with great care, we will strengthen the control of hygienic conditions! If you have any individual needs, please contact us in time, and please accept the most sincere apology from the store again. I wish you a happy holiday trip!