Quanjia Hotel (Changsha Railway Station Store) Reviews
Quanjia Hotel (Changsha Railway Station Store)
No.277, Zhanzhan Middle Road, Changsha, ChinaView Hotel Details
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Quanjia Hotel (Changsha Railway Station Store) Guest Reviews
4.1/5
679 review
Verified reviewsLocation4.1
Amenities4.0
Service4.2
Cleanliness4.1
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All Reviews(679)
Positive reviews(614)
Reviews with photos/video(80)
Easy to get around(145)
Convenient location(73)
Close to train station(57)
Friendly front desk staff(41)
Classy environment(38)
Average sound insulation(24)
Many amenities(19)
Luggage delivery service(3)
Negative reviews(65)
Francesco
Selected Queen Room
Stayed in Jul 2023
Business travelers
52 review
Posted on Aug 24, 2023
Is ok, in front of the railway station.
Response from Property: Hello, dear guest, I'm sorry that I didn't receive five stars from you. It proves that we still have a lot of room for improvement. We will definitely keep up our efforts to do better and look forward to having a good time with you next time. Meet
Guest User
Selected Queen Room
Stayed in Feb 2024
Other
26 review
Posted on Feb 19, 2024
The sheets were wrinkled, the air in the room was very poor, and there was no ventilation. The inner windows were inconsistent with the pictures on the Internet. The front desk promised to change the room but never responded.
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Anonymous User
Business Queen Room
Stayed in Feb 2024
Other
1 review
Posted on Feb 20, 2024
Hygiene: When I checked into the room, the floor was close to my feet and the smell in the room was very bad.
Facilities: Very poor, beds, tables and chairs, bathroom equipment.
In short, it doesn't deserve the title of a hotel, it's more like a big car shop.
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Guest User
Selected Queen Room
Stayed in Feb 2024
Business travelers
3 review
Outstanding
Posted on Feb 21, 2024
Friendly service at the front desk, convenient transportation, complete equipment, and clean rooms
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Anonymous User
Twin Room
Stayed in Jul 2023
Friends
1 review
Outstanding
Posted on Jul 3, 2023
#非常洁容# #价价受质# I like the room very much, very clean and hygienic. The facilities are in place, and the room has independent air conditioning. Swipe the card to enter the elevator, full of security. The hotel environment is also very good, and the location is also good. The train station is opposite, and you can take the subway when you go out. The caring service of the lady at the front desk is very good
Original TextTranslated by Google
Response from Property: Thank you very much for your praise of Quanjia Hotel. I feel everything we have prepared for you, such as warm quilts, powerful air conditioners, clean and comfortable environment, and sincere care! Quanjia Hotel is blessed with the best location in Changsha, and it should bring the human touch of old Changsha to relatives. A good hotel is born for people, people-oriented, so that you can live comfortably and gently as if you are at home. Thank you again for your affirmation of the hotel. I look forward to seeing you again. I wish you a pleasant journey!
Guest User
Selected Queen Room
Stayed in Feb 2024
Friends
2 review
Posted on Feb 19, 2024
The soundproofing is very poor, you can hear people talking in the opposite room.
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Guest User
Selected Queen Room
Stayed in May 2023
Business travelers
5 review
Outstanding
Posted on May 7, 2023
The service at the front desk of the hotel is very friendly, and the location is also very good. It is just opposite the exit, and the subway station is at the door. I will still choose this hotel next time on a business trip
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Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Zhudansha59
Business Family Room
Stayed in Apr 2023
Couples
8 review
Posted on Apr 14, 2023
Booked online for 2 nights, because I checked in relatively late, so I didn't say much about the problems I found. I asked to change the room the next morning... The room facilities are really not good, there are too many inconveniences, and the waiter's attitude is also...
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your review of the hotel! . We apologize for your experience during your stay at the hotel. Your comments and criticisms are very important to us, and we will inform relevant departments to make corrections in time. Looking forward to your next visit, I wish you a happy life!
hdbhxjb
Selected Queen Room
Stayed in Feb 2023
Other
12 review
Outstanding
Posted on Feb 4, 2023
The location is very good, just opposite the train station exit, the room is very clean, the front desk service is very good, very patient
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Response from Property: Thank you for your evaluation, welcome to visit next time, your support is our driving force, we will try our best to do better, thank you for your support, thank you for every evaluation, we will continue to work hard, I wish you a happy life
Guest User
Selected Queen Room
Stayed in Jan 2023
Friends
1 review
Posted on Jan 2, 2023
It feels like a hostel has been renovated. There are no bath towels, towels, toiletries, hair dryers, or sandals in the room. You can’t do anything except sleep and go to the bathroom. The air conditioner is very old-fashioned, and the head of the bed is dirty. No way to lean on, no sound insulation, the speech outside the door is clear, there is always the sound of cleaning and intercom in the afternoon and morning when you sleep, you can hear it very clearly
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Response from Property: .Dear guest, hello, thank you very much for your stay and comments. From your comments, we are sorry to see that this check-in failed to meet your expectations, and we are very sorry for the inconvenience caused to you. Regarding the sound insulation problem of the guest room you mentioned, we will feedback it to the front desk. Next time you We can help you arrange a quieter room when you check in, and you can tell us if you have any questions during your stay! We will help you deal with it as soon as possible,
Guest User
Twin Room
Stayed in May 2023
Solo travelers
4 review
Posted on May 17, 2023
I have stayed in the worst hotel in the past few days during my travels. It is very noisy outside the window. It seems that there is a smoking machine on outside your window. It may be that there is a restaurant downstairs, and the hotel smells bad. There is no hair dryer in the room, and the toilet door is closed. It is broken and cannot be closed. The toilet paper is placed far above your head, there is no special place for toilet paper.
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Response from Property: Dear guest, we sincerely apologize for the inconvenience caused to you. We accept your comments and improve them immediately. We look forward to your next stay and we will definitely arrange a satisfactory room for you.
SEN ILY
Business Family Room
Stayed in Mar 2023
Friends
1 review
Great
Posted on May 29, 2023
Inexpensive, good experience
Original TextTranslated by Google
Response from Property: Thank you very much for your review! Our hotel has a good location, convenient transportation, affordable prices, and warm service. Welcome to come again!
Guest User
Twin Room
Stayed in May 2023
Couples
17 review
Outstanding
Posted on May 13, 2023
The room is very clean and hygienic. The lady at the front desk and the floor attendants are warm and thoughtful. It is close to Changsha Railway Station, just across the road. Thumbs up!
Original TextTranslated by Google
Response from Property: Thank you very much for your praise of our hotel, we will continue to work hard to live up to your praise, and look forward to your next visit!
Hahanai
Selected Queen Room
Stayed in Apr 2023
Solo travelers
4 review
Outstanding
Posted on May 14, 2023
The location is on the side of the road opposite the train station, so close and easy to walk. Overall it's okay
Original TextTranslated by Google
Response from Property: Thank you very much for your praise of our hotel, we will continue to work hard to live up to your praise, and look forward to your next visit!
Anonymous User
Selected Queen Room
Stayed in Jun 2023
Other
1 review
Posted on Jul 3, 2023
Actual does not match the picture
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! Thank you very much for your valuable suggestion. The real picture of our hotel room is the same as the one on the Internet. If we encounter any problems during our stay, we can ask Xiaoru to help you deal with them. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
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