Molin Hotel (Changsha Wanjiali Plaza Gaoqiao North Subway Station) Reviews

Response from Property: If a word of praise represents a recognition, all the staff of Morin Hotel will defend this responsibility, if a cloud represents a burst of laughter, Xiao Mo wants to send you the whole sky! Your satisfaction is the driving force for our continuous progress and development. The hotel is located in Wanjiali Middle Road. The hotel is close to Wanjiali Square and Yangfan Night Market. It is convenient for transportation, accommodation and shopping. If you have any questions, suggestions and praises (Xiao Mo likes them best), you can tell us. Welcome to go home often.

Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again, give us a chance to apologize, and look forward to visiting again. Xiao Mo has always been adhering to the service concept of surprising and touching customers, being emotionally close to customers, advocating personalized, nuanced, and family-friendly services, and using the most enthusiastic attitude and greatest efforts to meet customer needs to the greatest extent! The hotel has long adhered to the service concept of guest first, starting from details, and providing satisfactory service to every guest. It is Huanzhuren's pursuit to leave a deep impression on you. We hope that our hard work can leave you with a good memory, and your high evaluation will also inspire us to be more confident in providing excellent service. I believe that you will have a new surprise experience next time you stay at the Molin Hotel. All staff sincerely look forward to your visit again, and we will continue to provide the most sincere and enthusiastic service. I wish you all the best and all your wishes come true!

Response from Property: Dear little master: At this moment, little Moza feels pain in his heart and feels aggrieved... You booked a hotel room with a business king bed for 4 nights. When you arrived at the hotel, you said that you had read the hotel's online reviews and said that the rooms on the elevated floor would be a bit noisy. If you don't sleep well, the hotel will upgrade you to a quieter deluxe king room for free for 4 nights. This is also a gift to customers to satisfy customers. During your 4-night stay, the hotel did not receive any feedback that the room was noisy; you The order check-out time is 12 noon on November 27, 2023. Ctrip’s policy has specific time instructions, and you will know it when you place the order! Based on the maintenance of customer satisfaction, if the customer does not have a room to check out at 12 o'clock, the hotel will delay the check-out for the customer until 14 o'clock by default. This is a free gift item given by the hotel to the customer and there is no conflict with the room card that will expire at 12 o'clock. . You ran all the way to the door of your room at 12:59:59 noon on November 27, 2023, but did not go to the front desk to activate your room card. At 13:01:59, the floor attendant saw you opening the door for you, and you went to the front desk to check out at 13:10. room, and then contacted you for a check-in return visit. You said that the hotel needed to compensate the high-speed rail fee of 1,900 yuan for 4 people because you missed the high-speed rail. The hotel did not agree to compensate. Your high-speed rail ticket was for 13:32. Take a taxi to the high-speed rail station. The map shows the hotel to the high-speed rail. The distance from the station is 8.2 kilometers (20 minutes by car). This time does not include other uncontrollable factors. In addition to the security check time, normal analysis cannot guarantee 100% that we can catch the high-speed rail. You blame the hotel for not catching the high-speed rail. Fang, it’s really far-fetched. The hotel's four-night free upgrade and free late check-out should not be exchanged for such treatment. We fully understand your feeling of not catching up with the high-speed rail, but we also invite you to understand that we are not only a business, but also a group of serious workers. As a worker, we hope to invite you to our hotel again if you have the opportunity!

Response from Property: Dear guests, hello! We're sorry that we didn't bring you a satisfactory stay experience! We are deeply sorry for what happened to you at the hotel! At the same time, the hotel can also provide room viewing and room selection. If the guest is not satisfied with the room after arriving, we can cancel it for free at any time before checking in. We treat every guest very carefully, and we hope that Our enthusiasm can be brought to every guest, and we hope to bring satisfaction and comfort to every guest! We apologize again for not bringing you a satisfactory stay experience. We hope to gain your understanding and wish you a happy life.

Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again, give us a chance to apologize, and look forward to visiting again. Xiao Mo has always been adhering to the service concept of surprising and touching customers, being emotionally close to customers, advocating personalized, nuanced, and family-friendly services, and using the most enthusiastic attitude and greatest efforts to meet customer needs to the greatest extent! The hotel has long adhered to the service concept of guest first, starting from details, and providing satisfactory service to every guest. It is Huanzhuren's pursuit to leave a deep impression on you. We hope that our hard work can leave you with a good memory, and your high evaluation will also inspire us to be more confident in providing excellent service. I believe that you will have a new surprise experience next time you stay at the Molin Hotel. All staff sincerely look forward to your visit again, and we will continue to provide the most sincere and enthusiastic service. I wish you all the best and all your wishes come true!

Response from Property: Dear host, first of all, the hotel belongs to the chain brand Molin Hotel under Elong Technology Hotel. It has a logo signboard and an independent lobby, and has fixed floors 18F-21F. They are all full-floor guest rooms, with a total of 98 rooms. They are not private rentals. Secondly, the hotel provides free parking. Did you review the wrong hotel while you were busy?

Response from Property: What you can remember in a day are passers-by, what you can remember in a month are friends, and what you can remember in a year are close friends. What reminds you of Molin Hotel in your busy schedule is Molin Hotel. In the days when Molin Hotel was growing, Thank you for your presence. We are waiting for your return...

Response from Property: Dear guest: Hello! We are very sorry for not bringing you a satisfactory check-in experience. We have made rectifications and new upgrades in response to your feedback. We are really attentive to every guest, and we hope that our enthusiasm will be We hope to bring satisfaction and comfort to every guest! We apologize again for not giving you a satisfactory check-in experience. We hope to gain your understanding and wish you a happy life.

Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Morin Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Maureen looks forward to your visit again! Refill ❤

Response from Property: Dear beautiful lady: I ​​understand your mood very much, but I am also very, very wronged by your denial. I can only swallow my tears. If you are in a hurry, we can help you wash it for free. Wash and iron it. Delivered to your room. The self-service laundry room also has a laundry card. You fill it out. Even if we are not notified, we will have staff to provide services. However, we do not have 24-hour staff to serve. We really cannot control the behavior of other people. We also invite you to understand. We are working very hard to provide services. Your affirmation or denial will affect the hearts of all our staff. Please don't be angry! We also invite you to choose to stay at our hotel next time you have the opportunity, and you will definitely have a different experience. Dear little sister, I love you!

Response from Property: The joy at first sight never tires of us, time never gets old, we never part ways