"Maybe everyone has a 'BEST' in their heart, either already there or in the making. If it's already there, it's perfectly cliché; if it's in the making, it's kept deep down, hesitant to be spoken, slowly waiting. Honestly, Wharf's hotels, despite their past fame, rarely impress me. But what can you do? You can't choose not to love it, because this is the greatest contribution Wharf has made to this city. You see, the flagship Harbour City is only accompanied by the Marco Polo 'Three Musketeers', but what Wharf has brought to Changsha includes Niccolo, the tallest building in Central China, the first Park Hyatt in the central-western region, and the world's first MAQO hotel, MAQO Changsha, which opened in 2023.
William Lazer introduced the concept of lifestyle into marketing. He believed that lifestyle is a systematic concept. From a marketing perspective, consumer purchasing behavior reflects the lifestyle of a group, which then spawned a series of derivative terms, with 'Lifestyle Hotel' being a significant one. Wharf Group also caught this trend, launching its own Lifestyle Hotel in Changsha – a boutique version of Marco Polo, a youthful version of Niccolo – the MAQO Hotel.
The lobby is adorned with novel cultural art pieces, serving as a social gathering place, a hub where business, work, life, entertainment, and art converge. While maintaining the refined and avant-garde design of a boutique hotel, it further highlights Changsha's vibrant entertainment, social, and cultural atmosphere. The public areas are undoubtedly outstanding and impressive. The paperless iPad check-in in the lobby taps into the eco-friendly trend, making the process simple and practical. The overall service from the hotel staff still upholds Wharf's consistently excellent standards. Even though the room size and room category have been criticized by countless people, if the 'hardware' isn't enough, the service makes up for it.
E.D.I.T. (Eat Drink Indulge Together) is at the core of the hotel's dining experience. This is especially commendable given that none of the four luxury Marriott hotels or the Grand Hyatt in Changsha offer à la carte breakfast menus, showing genuine sincerity. Of course, in the current cost-cutting environment, the hotel's breakfast has seen some reductions (for instance, Cantonese dim sum has been removed). And having eaten in the restaurant twice, it seems the hotel offers monthly or quarterly set menus, so the options became a bit repetitive. Items like soufflés, originally included in the set menu, were no longer available due to seasonal changes, so..."