Four Points by Sheraton Changsha Meixi Lake

Four Points by Sheraton Changsha Meixi Lake Reviews

Four Points by Sheraton Changsha Meixi Lake

No. 1099 Fenglin 3rd Road, Changsha, ChinaView Hotel Details
Four Points by Sheraton Changsha Meixi Lake
Four Points by Sheraton Changsha Meixi LakeFour Points by Sheraton Changsha Meixi LakeFour Points by Sheraton Changsha Meixi Lake
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Four Points by Sheraton Changsha Meixi Lake Guest Reviews

4.9/5
Outstanding
1157 review
Verified reviews
Location4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(1157)
Positive reviews(1144)
Reviews with photos/video(118)
Convenient for shopping(49)
Delicious breakfast(47)
Friendly front desk staff(42)
Great swimming pool(29)
Stayed multiple times(23)
Close to metro(19)
Has rooms for families(9)
Clean pool(4)
Negative reviews(13)
Anonymous User
Superior King Room
Stayed in Dec 2023
Other
1 review
4.7/5
Amazing
Posted on Dec 17, 2023
Sheraton by it's name is reliable, value for money, did not encountered any communication difficulties, perhaps able to speak local language.
Response from Property: Dear guest, thank you for choosing Four Points by Sheraton Changsha, Meixi Lake and taking the time to review our property.We are delighted to hear you had a pleasant stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your feedback and we look forward to welcoming you back.
Guest User
Superior King Room
Stayed in Dec 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 31, 2024
Fantastic concierge service. Proximity to food and beverage options nearby, as well as a huge shopping mall just beside the hotel.
Response from Property: Dear guest,Thank you for taking the time to post your stay experience at the The Four Points by Sheraton Changsha, Meixi Lake.We are glad to hear that you enjoyed stay in here.Our hotel connects to BBG Mall, You can easily find local specialties here.Our hotel is within walking distance of Metro Line 6, which provides direct access to Changsha Huanghua Airport and easy access to the city center.Thank you again for your feedback and we look forward to welcoming you back.
C.Yong
Superior King Room
Stayed in Feb 2023
Business travelers
10 review
4.2/5
Very Good
Posted on Mar 26, 2023
Very good hotel but the location is quite far from the city. If location is not a concern then this shall be a good choice for business travellers.
Response from Property: Dear Guest, we would like to thank you for your recent stay with us at The Four Points by Sheraton Changsha, Meixi Lake and we are pleased to read your good review and we are delighted to hear that you had a pleasant stay with us. We look forward to having you as our guest again soon.
Kumar
Business Deluxe Room (King bed)
Stayed in Aug 2023
Business travelers
12 review
4.0/5
Very Good
Posted on Aug 27, 2023
Nice to stay
Response from Property: Dear Kumar-Astrum ,We sincerely appreciate you taking a moment to write about your stay with us at The Four Points by Sheraton Changsha, Meixi Lake .We are glad to hear that you enjoyed stay in here.Thank you for staying with us and we look forward to welcoming you back again in our hotel.Warm Regards ,
Guest User
Superior King Room
Stayed in Nov 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 10, 2023
beauty
Guest User
Superior King Room
Stayed in Apr 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
I enjoyed my stay very much. The front desk looked very energetic. The guy who took the luggage was very capable and military-like. The butler Kristin provided very good service. The room was very comfortable and well-decorated. The guest room aunt was very enthusiastic and their swimming pool was really nice. The hotel is super clean. I haven't seen such a clean swimming pool for a long time. There are not many people swimming. It is a hotel worth staying in Changsha.
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Qijixiaozheng
Superior King Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 7, 2024
The lobby is very bright, the room layout is also very nice, zero and chloe's service is very considerate, I will come again next time!
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Guest User
Superior King Room
Stayed in Apr 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The location is excellent, Meixi Lake and Bubugao Commerce are within easy reach; the night market next to the hotel is also very lively. Cathy, the guest housekeeper, is very considerate. She contacted us in advance, upgraded the suite, and arranged snacks. It was so warm, thank you 🙏 I will stay here again next time I go on a business trip.
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Meitianduoyidianyidianyidian77
Superior King Room
Stayed in Apr 2024
Friends
4 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The stay was very good. The hotel's housekeeper Kristin also contacted me in time. The room was very comfortable. They also sent me snacks from Pangdonglai, which were very delicious. The front desk was quite generous. The concierge who picked up the courier looked in good spirits. The whole hotel had a young and energetic atmosphere.
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Response from Property: Dear customer, we are honored that Four Points by Sheraton Changsha is your choice of accommodation for this trip. We have shared your affirmation of our hotel employee Kristin with them. Your affirmation is a great motivation for us to keep working hard and maintain our best performance. It is a 2-minute walk from the hotel to the BBK Meixi Xintiandi shopping mall. You can easily get the same popular products as Pangdonglai, and you can easily check in the local specialties: Chef Fei, Chuiyanshidai, Laojie Yuzui, Chifandi, Black and White TV, Liangxiaerge and other popular restaurants in Changsha almost do not need to queue up. There are two Cha Yan Yue Se restaurants in the mall~ Metro Line 6 Changqing Station is just opposite the mall. Line 6 can go directly to Huanghua Airport and it is also convenient to go to the city center. Thank you for sharing. Four Points friends look forward to creating more beautiful memories with you!
Anonymous User
Superior King Room
Stayed in Apr 2024
Friends
12 review
5.0/5
Outstanding
Posted on Apr 5, 2024
I am very satisfied with the stay at Four Points by Sheraton. The excellent service attitude, clean and tidy room and convenient facilities and equipment made me feel at home. I look forward to staying again!
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Response from Property: Dear guest, we are honored to choose Four Points by Sheraton Changsha as your accommodation choice for this trip. Thank you very much for writing your stay experience in your busy schedule. Staying here, you can enjoy our indoor heated swimming pool, and the hotel's fitness center can help you stay energetic during your trip. The best choice for business travel, socializing and leisure vacation is Four Points by Sheraton Changsha. Thank you again for your affirmation of the hotel, and all Four Points friends are looking forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Family
4 review
5.0/5
Outstanding
Posted on Feb 17, 2024
The overall feeling of staying here is good, the service is timely, the housekeeper Cathy is attentive and considerate, the hotel is very cost-effective in all aspects, very good, full of luxury, especially during the Chinese New Year, the price is very suitable, and there is such considerate service, I called in advance to ask about special needs for the room, it is not a parent-child room, but the children are equipped with parent-child room supplies, a heated swimming pool, the children have a lot of fun, there is also an ocean park next to it, the children have a lot of fun, I will come again next time I have a holiday, it is highly recommended!
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Response from Property: Dear traveler, welcome to Changsha Four Points by Sheraton. Thank you for the beautiful photos you took. The hotel has specially set up a themed parent-child room for family travelers to stimulate the exploration of young guests while fully enjoying the joyful interaction of the family. We have specially prepared children's equipment and toys for the little ones, and we hope that the children will like them. Thank you for sharing, and the Four Points friends are looking forward to creating more beautiful memories with you!
Guest User
Superior Room (2 beds)
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 11, 2024
The hotel is relatively large, the service is friendly, and the breakfast is okay. It is next to BBK, which is convenient for eating and shopping. There are not many people in the swimming pool, so it’s easy to swim! I also got a small gift when I checked out during the New Year!
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Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. We learned that you experienced the high-quality and considerate service at Four Points by Sheraton Changsha Bubugao during your stay and recognized us. All our Four Points friends feel very honored. Your affirmation is a great motivation for us to continue to work hard and maintain our best performance. Thank you again for your affirmation and praise. I wish you a happy life and a prosperous New Year. Four Points friends look forward to creating more beautiful memories with you!
Tentenzhouyou
Superior King Room
Stayed in Dec 2023
Family
11 review
4.5/5
Great
Posted on Dec 19, 2023
The hotel environment is not bad, and there is also a heated swimming pool. The transportation is quite convenient, and the facilities nearby are very complete, but it is generally far from the scenic spot. As for the service, it was originally good, and we were given a theme room with parent-child service content. But maybe it was because we met an intern. We clearly received a deposit, but when we checked out, we were asked for an additional deposit, saying that we had to make up a multiple of the total room price before we could check out. I was really speechless. Later, his supervisor came and said that it could be done, and there was no need to collect two deposits! The restaurant was relatively disappointing, and the room did not have a bathtub. I thought that Sheraton rooms all had bathtubs, but I didn't expect it.
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Response from Property: Dear customer, we are honored that Four Points by Sheraton Changsha is your choice for this trip. Thank you very much for writing down your stay experience in your busy schedule. The hotel's 28℃ four-season constant temperature swimming pool allows you to swim happily in winter. The swimming pool is also equipped with an underwater music system, which is comfortable and cozy. The hotel is adjacent to the BBK Meixi Xintiandi shopping mall, which integrates food, drink and entertainment. It has complete leisure and entertainment facilities and is a good choice for family travel! If you prefer a room with a bathtub, you are welcome to experience the 83-square-meter luxury suite next time. The suite is equipped with a round bathtub, so you can enjoy a relaxing time. At the same time, we understand your mood and feelings at the moment. We have fed back your questions to the management as soon as possible. We will seriously consider your suggestions and strictly strengthen training! I sincerely look forward to your visit again and hope you can see our progress and improvement. I wish you a happy life!
Lengzige
Deluxe Family Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on May 2, 2024
First of all, the most important thing when you are away from home is service. The service of this hotel is really great. Before I checked in, the housekeeper contacted me in advance and arranged the room according to my requirements in advance. From the welcome at the door, to the front desk, to the room service. Everyone greeted me with a smile. The room facilities are also very good. The bed is very comfortable. There are many varieties of breakfast to meet different needs. The important thing is that the surrounding facilities are also very complete. Going downstairs directly to the shopping mall is very convenient.
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Guest User
Superior King Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 25, 2024
I stayed in this hotel with my friends and was very satisfied with the stay, mainly because of the service provided by the hotel's housekeeper, Cathy. She was very considerate in arranging a late check-out of the room and also gave me some golden pancakes from Pangdonglai, which tasted good. The room was clean and comfortable, the service staff were quite enthusiastic, the front desk was quite energetic, and the overall feeling was very relaxing and pleasant. It is worth staying.
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