Royal Sun

Excellent customer service AND VERY FRIENDLY STAFF, cozy lounge areas, rooms that have everything.As we stay 3 nights we dont have the oppurtunity to get our breakfast but we try the brunch. The ultimate brunch with a view, All of these make us feel like home.

Beautiful pool and so nice to have a big patio with our room. The neighbours in adjacent rooms talked loudly very late into the night. And AC did not work

This hotel was up on the hill looking over the city. The view was spectacular. All the staff we encountered were very friendly. The breakfast buffet was excellent. There was a free shuttle to downtown very regularly through the day. We look forward to returning to this hotel some day.

Great hotel perched on hill with nice view of city and bay. Great room. The best breakfast - excellent food and selection - tables viewing city. Shuttle service is very practical. Excellent overall

This is an amazing hotel. Set on a hill high above Chania. You will not get a better view, and never get fed up of looking at it. Access to town is simple and provided by a regular shuttle. The staff on reception, in the dining area, on the shuttle bus are amazing. Nothing is too much for them. The pool area is great, again, views to die for. Quiet, and relaxing. Cannot recommend it enough.

Comments on hotel are misleading, be ware of this. Check in was not a pleasant experience, the lady at front desk was annoyed from the moment I approached the desk.Requests about VIP perks were brushed off, not recognized or not available. The place was practically empty. The initial room provided had mold on the roof of the bathroom. The second room had the same issue and the third one was apparently all they had available. There was mold in there as well but not as visible as it was in the other two. It had clearly been painted over. My reservation was none refundable so I endured. The gym is dated and it was in a mess when I walked in there after check in. Decided not to go back in there. My room was cleaned daily but bring your own towel if you must stay here. The towels house keeping kept leaving me after the second day should be retired. The rooms are not soundproof, any movement or sound in other rooms could be heard in my room, as a light sleeper this was challenging. After an attempt on the behalf of ******* to assist, I was magically provided wine and a plate of fruit mid stay. Even though the hotel is old, there is soo much potential but it’s poorly maintained. The wall papers in the three rooms I saw was on their last leg. Attention to detail could go a long way. The restaurant on 3rd floor had great views, service was slow but I didn’t mind. The staff in the restaurant were polite and the food was tolerable.