Elg Contessa Boutique Hotel

We couldn’t get the room we wanted because of an issue, so we slept in another one less good, and the staff very kindly offered to reimburse the night. That was very kind from them , much appreciated.

My stay here was amazing! Super quiet and off the main walk way. Only piece of advice if you are going to stay here....you have to be in the room to charge your devices. The room key needs to be inserted into a slot near the door to activate the electricity. So, when you leave the room you must take the key card with you which will in turn deactivate the electricity. You might want to ask the front desk for two key cards to get around this.

The hotel Contessa is very nice and the staff is very attentive, they also gave us breakfast as a welcoming gesture. The bed is very big and comfortable. Thank you very much

Misleading images on ******* meant I paid extra for a sea view room but didn’t get one. The hotel itself has no reception or help, you have to walk up some steps round the corner to el Greco for any sense of support or reception. For this I don’t think it was a 4 star hotel. You also have to check in there where a kind older man will show you the way If checking in late. I aSked for a double several times but got a single despite messages to the hotel during my stay I didn’t hear back - but this seems to be down to an error with ******* than the hotel itself. When checking out the lady behind the desk was kind and helpful and reduced my price so I only paid for the street view room I had. So although a disappointing experience they were helpful and understanding in the end. I don’t think I’ll stay there again however the location was great, right on the harbour in old Chania.

The Contessa hotel is the sister hotel of El Greco. There is no check in staff at the Contessa so you have to walk over to El Greco. The lobby has a nice and clean lounge area and beautiful staircase that leads up to the rooms that have different names. We booked the economy double room. The room was beautiful and clean. The bathroom was gorgeous, it had a rain shower and bidet and the shower was in a separate room than the toilet and had beautiful glass doors. The only thing I did not like was that the room only had one small window at the top of the wall but I guess that is the economy double room so if you want a balcony or larger windows I would suggest to book one of the other options. Overall great stay and close to the Old Town of Chania! :)