Holiday Inn Resort Chaohu Hot Spring

Holiday Inn Resort Chaohu Hot Spring Reviews

Holiday Inn Resort Chaohu Hot Spring

No.128 Tangshan Road, Chaohu, ChinaView Hotel Details
Holiday Inn Resort Chaohu Hot Spring
Holiday Inn Resort Chaohu Hot SpringHoliday Inn Resort Chaohu Hot SpringHoliday Inn Resort Chaohu Hot Spring
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Holiday Inn Resort Chaohu Hot Spring Guest Reviews

4.7/5
Amazing
1682 review
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All Reviews(1682)
Positive reviews(1649)
Reviews with photos/video(463)
Perfect for kids(232)
Relaxing hot springs(187)
Delicious breakfast(151)
Friendly front desk staff(100)
Has facilities for children(31)
Delicious buffet(30)
Family activities available(17)
Negative reviews(33)
Guest User
Superior Queen Room
Stayed in Dec 2023
Solo travelers
1 review
4.0/5
Very Good
Posted on Jan 9, 2024
A relaxing getaway! Lily was very attentive and helpful. Sandy, the barista, was also very sweet :) The bathrooms could be cleaned a bit more thoroughly though. There were clumps of hair left in the shower and on the floor.
Response from Property: Dear guest, thank you for choosing to stay in our hotel. We will take your feedback seriously and strive to do better. We look forward to your coming again!
Guest User
Superior Queen Room
Stayed in Nov 2023
Couples
10 review
4.7/5
Amazing
Posted on Nov 19, 2023
My wife enjoyed our second trip to this hotel and the hot springs next door. Last time we visited in the winter in the middle of the week, so there were limited options for food at/near the hotel. This time, we visited during the weekend, and although it was a bit busier, we enjoyed ourselves a lot. Some of the staff at the hotel speak English very well, and they are all very kind and accommodating. The hotel is a bit out of town, but otherwise it is set up very well for all sizes of groups or types of travelers.
Response from Property: Dear guest, thank you for staying again, I am very glad to receive your praise, thank you very much for your praise to us, thank you for your recognition of the hotel staff, we will continue to work hard to provide guests with the perfect holiday travel service, looking forward to your visit again! Wish you a happy life! Everything is fine!
Thomas Wickham
Superior Queen Room
Stayed in Nov 2023
Couples
6 review
5.0/5
Outstanding
Posted on Nov 5, 2023
Nice view of the mountains, access to hot springs for a discounted ¥100 per person, helpful staff
Response from Property: Dear Ctrip guests, thank you for your stay, we are very happy to receive your full praise, especially your recognition and love for the service, which is the biggest reward we have received, we look forward to your coming again! Wish you a happy life!
Cesar Rojas C
Superior 2-bed Room
Stayed in Nov 2023
Couples
19 review
5.0/5
Outstanding
Posted on Nov 19, 2023
Very nice place and the hot springs are close, I just would like a track for ride my bike
Response from Property: Dear guest, thank you for your stay, we are very happy to receive your full praise, we look forward to your coming again! Wish you a happy life!
Guest User
2 Twin Beds Premium Mountain View
Stayed in Mar 2023
Family
20 review
4.5/5
Great
Posted on Apr 16, 2023
The interior hot springs didn't work. There was no bubbles or other springs at the interior pools. Fortunately the outside from the spa was very nice. The room's floor was sinking when you walk.
Response from Property: Dear guest, thank you for staying at Holiaday Inn Resort Chaohu Hot Spring. We value your feedback and will continue to work hard in the future. We look forward to your arrival again! Wishing you a happy life!
AndyM8
Superior 2-bed Room
Stayed in Aug 2022
Couples
24 review
4.5/5
Great
Posted on Oct 6, 2022
+ BBQ outside + hotspring + location - service
Response from Property: Dear Ctrip guest, thank you for staying at Chaohu Shenye Hot Spring Holiday Resort. We are very happy to receive your review. Thank you for your love for the hotel. We look forward to your visit again and wish you a happy life and all the best.
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Family
1 review
1.2/5
Posted on Feb 16, 2024
health: 1. The horseshoe at the buffet breakfast was broken. I asked the waiter for feedback, but he just smiled without any feedback. 2. When I just checked in, there was water next to the toilet in the bathroom. Facilities: The facilities are old and the hair dryer is damaged and cannot be used normally. TV cannot be cast. Service: Service is not professional. The check-in time is 12 o'clock, and I arrived at the front desk to check in at 12:40. I was told that the room had not been cleaned and that I had to wait for at least 1 hour. I rested in the lobby with my mother because it was lunch time and ate the food I bought from Hema. I was told by the lobby manager (a man) that takeaway food cannot be eaten in the lobby, which will affect the image of their hotel and bring bad influence. First of all: I checked in during check-in time and was told that the cleaning lady went to eat and asked us to wait. (We were not told where we should wait, we could only wait on the sofa in the lobby) Secondly: Since it is lunch time, the aunts have gone to eat, but we can’t eat? And what we eat is not takeout, but food we bring with us. Finally: the lobby manager did not understand clearly and scolded us when he came up. Very unprofessional and a very poor first experience. In short, I don’t recommend everyone to stay here. I personally won't go there again.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Chaohu Shenye Hot Spring Resort Hotel. First of all, we sincerely apologize for the unpleasant experience you had during your stay. We are deeply sorry that we did not give you a perfect vacation experience. We are deeply sorry for your suggestions about the hotel and hotel. We will check and improve the hotel-related issues one by one. We will strengthen training for relevant staff, improve service quality, and gradually improve hardware quality. We hope that through our efforts, we can regain your trust and look forward to your coming again. Finally, best wishes Have a happy life and everything goes well for you!
Lyqyza
Superior 2-bed Room
Stayed in Feb 2024
Other
33 review
2.0/5
Posted on Feb 15, 2024
too poor. When I arrived, there were two waiters who looked like wooden stakes. When I checked in, the front desk kept calling. After urging, they gave me the room card and told me that someone would check the room later? I'm so angry. I didn't check in until 2:30 in the afternoon, and I still have to go for ward rounds? Then I canceled my ward rounds; I got on the elevator, made many twists and turns, and walked probably two or three hundred meters to the room. I saw no one the whole time; the room was like a fast hotel, is this a star-rated hotel? The bathroom is pitifully small, the balcony wicker chair is broken, and the room is dirty, as shown below. I couldn't find a place for cycling or archery, and no one told me where to spend money; early in the morning, the waiter was yelling at the door, and the cars were pushed here and there. Is this a luxury hotel? It's not as fast as fast. Compared with international hotels, it's too far behind. We set off in the morning and it rained. There wasn't even an umbrella at the door. It's too bad. It's just a trap. Even though I'm a local, I still have to complain. If you can afford it, try not to stay here. Stay at the International Hotel, which only costs about 500 and takes about 15 minutes by car.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Chaohu Shenye Hot Spring Resort Hotel. First of all, we sincerely apologize for the unpleasant experience you had during your stay. We are deeply sorry that we did not give you a perfect vacation experience. We are deeply sorry for your suggestions about the hotel and hotel. We will check and improve the hotel-related issues one by one. We will strengthen training for relevant staff, improve service quality, and gradually improve hardware quality. We hope that through our efforts, we can regain your trust and look forward to your coming again. Finally, best wishes Have a happy life and everything goes well for you!
ivyshen0703
Superior 2-bed Room
Stayed in Feb 2024
Friends
11 review
5.0/5
Outstanding
Posted on Feb 15, 2024
The room is big and very clean. The sunshine is very good. Open the balcony to face the sun. It is very comfortable in the valley, with birds singing and flowers fragrant halfway up the mountain. The hot spring is just a 5-minute walk from the hotel. You can also get a shuttle bus at the door of the hotel. It can be reached in 2 minutes. There are 40 different hot springs. There is always one suitable for you. The red wine pool is fragrant and the medicinal spring is also great. There are also various children's entertainment projects inside the hotel, including slides, open-air swings, etc. You can also get small gifts when you check in. It is worth going back again and again. The price/performance ratio is very high. Even during the Spring Festival, you can avoid crowds and enjoy the hot springs. When I returned to the room, I was surprised to find the fruit provided by the hotel. It was a pleasant surprise.
Original TextTranslated by Google
6/8
Response from Property: Dear Ctrip guest, thank you for choosing Chaohu Shenye Hot Spring Holiday Inn Resort as your hotel. We are very happy to receive your full praise. We will continue to work hard to provide guests with perfect vacation travel services and look forward to your visit again! wish you a happy life! All the best!
Guest User
Superior 2-bed Room
Stayed in Oct 2023
Friends
2 review
5.0/5
Outstanding
Posted on Oct 28, 2023
The room is nice, you can see the green mountains from the balcony and listen to the sounds of nature in the morning. The waiters are very enthusiastic.
Original TextTranslated by Google
Response from Property: Dear Ctrip guest, thank you for choosing Chaohu Shenye Hot Spring Holiday Inn Resort as your hotel. We are very happy to receive your full praise. We will continue to work hard to provide guests with perfect vacation travel services and look forward to your visit again! wish you a happy life! All the best!
Jiudagai
Superior Queen Room
Stayed in Oct 2023
Family
65 review
5.0/5
Outstanding
Posted on Oct 24, 2023
The room is clean, bright, warm, comfortable and breathable. You can enjoy the mountain view from the large terrace. The environment is beautiful and garden-like. You can bathe with hot spring water. The service is also very good. The location is far from the highway and it is quiet at night.
Original TextTranslated by Google
Response from Property: Dear Ctrip guest, thank you for staying at Chaohu Shenye Hot Spring Resort. We are very happy to receive your full praise, especially your recognition and love for the service. This is the greatest compliment we have received. We look forward to your visit again. ! wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Oct 2023
Friends
1 review
5.0/5
Outstanding
Posted on Oct 24, 2023
Overall, the experience was very good. The breakfast was very rich. There was only one plug on the bedside of the room, and it was a three-pronged one. The fast charging plug for Apple phones could not be plugged in. However, after contacting customer service, they quickly sent a plug adapter for outdoor use. The current temperature of the barbecue is still cold at night. For dinner, it is recommended to have the buffet, which is very rich. There are also many hot springs.
Original TextTranslated by Google
6/7
Response from Property: Dear Ctrip guest, thank you for staying at Chaohu Shenye Hot Spring Resort. We are very happy to receive your full praise, especially your recognition and love for the service. This is the greatest compliment we have received. We look forward to your visit again. ! wish you a happy life!
Xiabuguai
Superior 2-bed Room
Stayed in Feb 2024
Family
1 review
1.0/5
Posted on Feb 10, 2024
The one-price all-inclusive activity worth 1100+ is very unsatisfactory and not worth it! It's not worth the price at all. If other guests in the hotel don't buy this all-inclusive package and just buy accommodation, there will be no difference at all. The accommodation only costs more than 400, and then go to Yuquanzhuang next door to spend money to soak in the hot spring. The group purchase price for one person is only 99. The maximum for two people is 200. The total is only 600-700. Then the so-called parent-child activities are just that. There are not many activities to play. Finally, there are multiple dinners. However, the most unsatisfactory one is this dinner! The dinner we had on New Year's Eve, the so-called meal for two, was very poor. There was nothing to eat, just a few fried vegetarian dishes. I want to know if this meal is worth three or four hundred yuan? It's not a buffet at all. It's the first day of the new year. I just saw the hotel group's preview and today's dinner is decent. So it was the same one-price all-inclusive offer yesterday. It's a completely different treatment. Since the hotel knows that there is no chef in the restaurant on New Year's Eve. If the food is so shabby, then please don’t hold this event! Don’t offer all-inclusive deals on New Year’s Eve! It was extremely shabby to have this kind of meal for two in a hotel on New Year's Eve to celebrate the New Year.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Chaohu Shenye Hot Spring Resort. First of all, we sincerely apologize for the unpleasant experience you had during your stay. We are deeply sorry that we did not give you a perfect vacation experience. We are deeply sorry for your suggestions about the hotel and hotel. We will check the hotel-related issues one by one and make improvements to improve service quality. We hope that through our efforts we can regain your trust and look forward to your coming again. Finally, I wish you a happy life and all the best!
Anonymous User
Superior Queen Room
Stayed in Oct 2023
Friends
1 review
5.0/5
Outstanding
Posted on Oct 30, 2023
The environment of Shum Yip Hotel is good. It is a great experience for families and friends. Miss Yu Hui at the archery range is very friendly. Thank you for her service. I will continue to stay at the hotel next time.
Original TextTranslated by Google
Response from Property: Dear Ctrip guest, thank you for staying at Chaohu Shenye Hot Spring Resort. We are very happy to receive your full praise, especially your recognition and love for the service. This is the greatest compliment we have received. We look forward to your visit again. ! wish you a happy life!
Guest User
1 King Bed Standard Kids Theme
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 29, 2023
The environment is very good. My little friends like it very much. The environment of the parent-child room is still great. The only drawback is that the food is a bit salty, but overall it is really good. I will bring my little friends to play with me next time.
Original TextTranslated by Google
Response from Property: Dear Ctrip guest, thank you for choosing Chaohu Shenye Hot Spring Resort Hotel as your hotel. I am very happy to receive your perfect review. Thank you very much for your and your children's liking of our parent-child theme room and letting the Dada dog accompany you and your family. Have a wonderful vacation together. We will continue to work hard to provide guests with perfect vacation travel services and look forward to your visit again! wish you a happy life! All the best! Wish the little babies happiness every day~