SpringHill Suites Charleston Riverview

Good place to stay just 5 minutes drive to downtown Charleston clean and quiet staff are very friendly.

The hotel is great, wonderful, exceptional service and cleanliness. I highly recommend the hotel. In

Beautiful hotel right in the marina with amazing staff and good breakfast. Looooooved our room, so spacious and comfy. Overall, great stay.

Lobby placement on the second floor and elevators were extremely slow.

The breakfast was very nice. The staff was very nice and helpful and the hotel is conveniently located to lots of attractions, dining, the beach and more.

We visited Charleston this week for an anniversary trip. Only needed one night as we were ending our trip to Charleston where we previously stayed in a downtown location. I have been a Bonvoy member for decades. I have never seen a room in this state of disrepair…. No matter the hotel chain. The lobby is inviting and front desk pleasant so the room is a terrible surprise. First you notice the seams of carpet in the hallway that are separate and tattered. We requested and were given a top floor room. We were told rooms were renovated in the last 18 months. I’m guessing this means paint and flooring. The floors were scratched and whoever painted should not have been paid. Surely someone is supposed to check for the quality. Wall paint color was rolled or brushed into the ceiling. The ceiling had an area that was painted I suppose to cover something but the entire ceiling was not painted. The bathroom was the major issue. It was a small tub/ shower combination. I have never stayed in a SpringHill property that was not a large shower and sink area. The tub had holes and places with paint or filler. It had to be decades old. Again the poor paint job continues. The worst were areas that looked like black mold. The door hinges were completely rusted. I called the front desk and asked to see another room. It was getting late when we checked in and we were very tired. I looked at another room that looked cleaner. We stayed in the original room only because my husband had fallen asleep in the mean time. I did not sleep at all. The small AC was not responsive. When I checked it had black dust all in the vents. By the way the small shower area did not have an exhaust fan so moisture ran down the wall. Upon checkout I shared photos of the room with the assistant property manager. This was not a housekeeping problem. Obviously this was a longstanding problem that was not handled by management. I let her know that the mold was a health issue and room should not be offered to anyone. Never have I seen a room this bad…. and certainly not in a Marriott property. She offered a $50 discount that did not make up for the horrible room. I have never posted a negative review. Thought travelers should know. I have photos to back this up.

My wife and I stayed here for two nights. The room we were given we discovered that the toilet was backing up and overflowing. Maintenance person came promptly and tried snaking it but it was a bigger issue than he first thought. He got us another room which was very attentive of him. The second room we found was better but was near an elevator and the noise bothered us during our sleep. We stayed for two nights and upon leaving we discovered huge urine stains on the mattress with no mattress cover and a very thin sheet. Disgusting! Also the shower liner was too short to keep water in the tub. We expect more from a Marriott hotel! We do a lot of traveling and this is not acceptable! Do not recommend staying here until they fix their problems!