Extended Stay America Select Suites - Charleston - Ashley Phosphate Rd.

Great hotel. Would book again

Had problems with extra nights on my card. My associate also had extra charges . Pay with cash. Don't use personal account or credit cards. Pay attention bro your bill before and after you leave. Overall the property was ok for a short stay.

Arriving I noticed two random people just hanging out front of the building. Couple of the rooms from the parking view were missing screens for the windows or they were hanging off broken. The man at the desk did not greet me as I stood there waiting to check in. After about 2 min, he stated that someone else will be right with me in a few. Then he went to the back and said ok I’ll take you as if I was an inconvenience. Was not pleasant. No customer service skills at all. Just gave the key cards and sent me on my way. The hotel smells. No comforter for the bed. The room was equipped with one bar of soap, 2 towels to dry off with, and 2 bath towels. Picture didn’t really match up well with the room that was online. The parking lot had trash in it around back and random people in the parking lot just hanging out. One of the cleaning staff seemed to be wearing a bonnet while working. There’s foot traffic all through the night. I woke up around 2 am and didn’t sleep until 630 am because of people coming and going from the staircase and walking the halls. Or people above stomping and running in their room. It seems that people are actually living there. I don’t think anyone mans the desk until 11am. There’s a button to press for service. Don’t think that worked. I would not bring my children here, nor will I return. 0/10 do not recommend.

It was the worst stay ever i need someone to call me because they locked my wife out and wouldnt give her a key also they kept coming in my room while i was gone

A great place to stay!

I pulled up and there were so many ppl standing out side drinking. I walked in and no one was around to help for a solid 15 mins. I walked in the room and I was very very very disappointed

They had roaches which is bad because the basic amenities i would have gotten at other hotels I would have to pay for at this hotel which is terrible being the fact it had roaches if other hotels weren’t booked I would have gone there I definitely had to spray my bags and clothes down before getting on a plane to go back home smh

It was ok. Because I have a service dog they put me on the first floor. I really appreciated them doing that because a ; lot of places I stay at that accommodating.

Terrible conditions. After a long day on the road we looked forward to a good rest. Instead we encountered roaches. After we reported this to management it was acknowledged the room was recently sprayed and they did not have another room available that night. We spent an uncomfortable night there and checked out in the morning.