Holiday Inn Express Charleston US Hwy 17 & I-526

Sherry met me at the desk and kindly gave me a handicapped room. My son in law , Drue, had made the reservation for 2 nights. Head of housekeeping took care of me Wednesday immediately replaced what was asked of her and the maintenance man fixed the shade in a timely manor. Of course, breakfast delicious. I just wanted to do a shout out to these staff members

The property was very neat, quiet, and had an excellent free breakfast.

As i reached earlier they gave the early check in always smiling and friendly atmospheric nice location not far from the airport

Great basic hotel. Good beds, good breakfast, friendly staff. Also, a traffic light at the entrance so you can get into the traffic on 17! Will stay again next visit to Charleston.

Girl st desk was excellent. Very helpful. Very personable.

I selected this hotel because of the good reviews posted and close proximity to MUSC. We arrived late Friday night on the 15th. Check in was quick and the lobby was decorated nice. Upon arriving in room 226 we noted the moisture eliminator on top of the wardrobe (with black residue) that was full and needed to be changed out. I always carry my cleaning supplies (wipes etc) and began to wipe down door handles, bathroom, remote etc. I inspected the bed, pulled the sheets back, checked corners, and it appeared to be clean. We went to bed after 1 am. Our daughter woke us up at 0845 complaining there was a bug on her pillow. She immediately got out of the bed, I killed the tiny bug, and *****ped the sheets looking for more. We immediately called the front desk and were informed the maintenance would need to come up and inspect the room. I inspected my daughter for bug bites and thank God none were visible. We showered, got dressed and went to check out. We discarded our pajamas in the room. The front desk receptionist was extremely apologetic, credited our account and gave points. I googled the picture of the bug and yes it was a bedbug. Attaching pics. Thank God we were only staying one night and only had changing clothes. Staff indicated, hotels have a high turnover and people come from all over the world. I usually don’t stay at Holiday Inns because of another bad experience 3 years ago. I will never stay at a Holiday Inn product again. This is my first time ever experiencing anything like this. My gut told me to stay in Mt Pleasant and I should have listened. Warning 1-elevator smell Warning 2- odor absorber in room.

Very convenient to downtown and West Ashley

I checked in and when I went to the room, it looked like somebody has already checked in there- messed up bed, towels etc. I got a different room. The room is not very clean, it smells, lotion container was empty.