Zero George Hotel

We recently stayed at Zero George Street in Charleston for four nights to celebrate our 30th anniversary. As frequent travelers who usually stay at 5-star properties, we chose this boutique hotel based on its charm and reputation — but unfortunately, it fell far short of expectations. The property itself is beautiful — small, historic, and aesthetically pleasing. Our room was on the top floor, which involved quite a few stairs but offered a relatively quiet setting. (we specifically asked for the quietest room and top floor) That said, the sound insulation is very poor; we could hear everything from the foyers, he outside courtyard and street. The biggest disappointment was the lack of basic amenities and customer service. There’s no spa, no pool, no room service, and no proper bar available throughout the day. The gym is a joke, a tiny hole you don't want to be in. The so-called “concierge” was not knowledgeable or helpful, and the overall customer service was nonexistent — a glaring issue for a hotel that presents itself as luxury. Breakfast was especially disappointing. The setup was worse than what you'd find at a roadside motel. Tables weren’t set, nothing was replenished unless you specifically asked — and even then, you were likely to get an attitude in return. I never saw a breakfast offer ever anywhere with tea bags on offer and no hot water and every morning we had to wait for someone to bring a cup of hot water from the kitchen...... The staff didn’t wear uniforms, so it was hard to even tell who was working or who to ask for something like coffee. The entire experience felt amateurish and unprofessional. In fact, only one person during our entire stay — someone working between the bar and breakfast area — stood out as helpful and pleasant. Food itself is tasty and it provides a good start for your day. But it is very frustrating to deal with a help yourself extremely tiny buffet, where food is not replenished, there is no proper staff and the wait for anything is very long. The attached picture is what you get when you ask for the smoked salmon plate. In summary, Zero George does not meet the standards of a true 5-star hotel, especially in terms of service and amenities. While the property has charm, it’s simply not enough to justify the price or the luxury classification. We won’t be returning, and I would not recommend it to travelers who value a high level of service and comfort.

Beautiful property in a great location in Charleston. If this was marketed as a bed-and-breakfast, I would give it five stars. However, this is not a five star hotel. Significant lack of amenities, casually dress staff, restaurant with very limited access, etc. We were on the top floor of the main building, significant noise from the street, no elevator. If you like B&B type stays, I would highly recommend. If you are looking for a comfortable, five star hotel, look elsewhere.

Zero George is a truly special place — perfectly located in Charleston, within easy walking distance to everything you’d want to see or do. It’s a lovely, intimate boutique hotel that combines historic charm with modern comfort. The staff are absolutely outstanding and equivalent -- if not better -- than those at any 5-star hotel — warm, friendly, and genuinely dedicated to making every stay memorable. From the front desk to the dining staff, to the concierge team, everyone radiates kindness, professionalism, and helpful knowledge. They had many recommendations including the best horse-drawn carriage ride (Palmetto Carriage Works). The complimentary breakfast is excellent. The coffee was so good we asked the hotel if they would kindly give us the source and they did! We ordered it when we got home and love it! The rooms are beautiful and extremely comfortable. We loved the Frette pillows from Italy so much we ended up buying them for our home. (In fact, when we returned home to purchase the pillows at a local store, we ran into another couple at the Frette boutique who had stayed in a hotel in Florence and were in the store to purchase the same pillows!). This is just a testament to the quality at Zero George. A few things to note: the hotel does not offer room service or a traditional dining room, though the prix-fixe dinner menu is lovely (just know it may include a few adventurous dishes that aren’t for everyone). We did have one issue during our stay — a chambermaid accidentally left our room key in the door, making it accessible when we returned that afternoon. Thankfully, nothing was missing, and the staff handled it with sincere apologies and care. As some other reviews mention, noise can be an issue — this is a charming historic property, so you may hear guests above or nearby. If you’re sensitive to sound, request a second-story room for a quieter experience. Despite these small hiccups, we would absolutely stay here again. The combination of beautiful surroundings, thoughtful touches, and truly exceptional staff makes Zero George one of Charleston’s finest boutique hotels.

Very attentive staff all weekend. The property is very tranquil with beautiful gardens and many areas to relax with appetizers and wine. Rooms are cleans and very well maintained, updated showers and bathrooms, no musty smells that many older homes give off. The mattress & bedding top notch. Dinner we enjoyed the chefs selected menu with wine pairing, excellent experience!

We will definitely return again! We spent 3 nights for our anniversary and Zero George is very romantic and filled with history! We walked everywhere and we loved that it was centrally located. The grounds are perfect. Real candles everywhere outside nightly! Little garden areas to sneak off to with a bottle of wine. Zero George is the perfect oasis in the middle historic downtown Charleston!

If you are looking for a place to take care of your every need with spectacular customer service, staff who are experts in curating places to go or eat, look no further. The location and property is outstanding! Staff are all super nice, happy to go the extra mile to make the stay memorable.