There were definite pros and cons with this inn. The pros: Beautiful room, clean, nice gift basket, great location, good breakfast buffet and some really kind staff. The cons: We've traveled the world and never stayed anywhere where a hotel employee was so rude, condescending and treated us so poorly. He made an error, which was pointed out to him, but never apologized for the way he spoke to us. On top of that, the elevator broke and the kind employee who helped us with our luggage told us about it. Although an Out of Order sign was posted on the elevator, no one from management asked us if we needed help lugging our heavy bags down the stairs (and we're over 70). (A petty complaint - they only provide two bath towels, so we had to use the bath mat as a towel.) Besides the way we were treated, which basically ruined our stay, we later addressed this via a letter before commenting on TripAdvisor. To this day, we never got a response. So then we filled out the questionnaire form. Still no response. Therefore, it made us wonder how much they really care about their guests. We know, despite the positives, that we'd never recommend it to anyone.