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Doubletree by Hilton Charlotte Uptown
4.2/5104 Reviews
Downtown Charlotte
Very disappointed in our experience at the DoubleTree. We are Hilton Honors members and have stayed at numerous Hilton properties all over the world. Would never return to this establishment nor recommend it. Checked in after at about 5:45pm on New Year's eve for a quick one night stay after visiting Charleston but flying out of Charlotte. Stopped in the room to drop our bags and then left for NYE dinner at the Capital Grill. While eating, we received notice our flight to Chicago was cancelled for the second time. We were frantically trying to figure out how to get home the next day and found a flight leaving in 90 minutes that had seats available. We left our unfinished dinner and drinks, rushed back to the hotel on Lime scooters, ran and grabbed our bags, ran to the car, and drove the the airport. While my husband drove, I was on the phone with the airline trying to book our flights since it was too close to departure time to be done online. We arrived and were able to secure seats and make it through security with about 20 minutes to spare. At that point, I called the DoubleTree to see if there was anything they could do since we would not be staying there. I spoke with Dina at the front desk who seemed very empathetic to our situation and said how sorry she was for us, how frustrating that must be ”honey,” etc, etc. She said that sadly it was too late for her to do anything and that if we would have stopped at the desk, she could have done something. I explained again we literally had no time to do that, and she said I could call Hilton Honors and they would likely take care of it. So, that's what I did. Hilton Honors rep was great and said it was the hotel's decision, so they would call them for me and I should stay on the line. Immediately, I felt relief. The woman I had just spoken with was kind and understand and would help us; I knew it. Sadly, I was very wrong. Hilton Honors said the hotel was refusing to credit us. I was so confused-why would someone make it sound like she was understanding and kind when in fact that was not at all the case? That is so completely rude and disingenuous. I chatted with another DoubleTree person at 1am that morning when we landed, and she gave me the name of the managers to call on Monday. Today, I called and asked to speak with the manager. I was not allowed to until I explained the entire situation. Again, I was met with empathy and understanding from a different employee. She listened and apologized and said she would speak with the GM and call me back. I just heard back from her and again, they are refusing to give us any credit back. Not the way a business should run and not the way Hilton Honors members should be treated. You are much better off staying at one of the other Hilton properties in the area. In fact, the Embassy Suites in downtown Charlotte was great to us when we arrived on Christmas night and stayed open later at the bar for us.
JW Marriott Charlotte
4.5/5102 Reviews
Downtown Charlotte
The environment is pretty good, but the laundry is not clean, and the clothes that were handed over to the hotel for washing actually have yellow spots.
Quality Inn & Suites Airport
3.5/5108 Reviews
Motel is clean, safe and comfortable. I stay at this motel when I come up to the ACC championship football game and I stay at this motel when I come through Charlotte on business. A very clean very comfortable and inexpensive motel. Cracker barrel is right next-door you can walk to your food. Conveniently located right off of the Billy Graham Parkway and 85. Short drive to the airport. This motel offers shuttles. Great value for the dollars
Microtel Inn & Suites by Wyndham Charlotte Airport
3.5/5104 Reviews
Will be back experience was great it was affordable and need breakfast back though remodeled great the shuttle to airport was great only taken less than 10 mins to airport the driver was professional would definitely be back here to the hotel it’s a strip of other hotels but this was perfect for me
Comfort Suites Charlotte Airport
3.6/5101 Reviews
In the morning the shuttle is supposed to arrive every half hour. Even though I was ready to leave at 6:23 the shuttle did not arrive at 6:30. In fact the shuttle arrived around 6:45. To make things worse the driver took his time walking slowly into the hotel and slowly back out of the hotel (stopping to speak with the receptionist) which caused us to leave around 6:50. The driver nor anyone else bothered to apologize. When I arrived at the airport I was only one minute away from checked luggage cut off time. If you’re operating a hotel on airport property people choose your hotel because of it’s convenient location. This convenience is negated if the shuttles do not arrive at a consistent time interval. The receptionists should also work on their tone over the phone when they’re communicating with customers. They shouldn’t sound as if they are being inconvenienced by a customer asking questions. Furthermore if the sign on the counter says that breakfast is served from 6 AM until 10 AM yet at 6:20am, there was no breakfast in sight. Did anyone bother apologizing or explaining? No. I personally didn’t have time for breakfast anyway but that’s not really the point. I assume you can find another hotel in proximity that does not have the same low standard of professionalism.
Holiday Inn Express & Suites Charlotte Airport
4.2/5105 Reviews
Following a canceled flight and a harrowing experience at a horrible hotel we were able to contact Tyrese at the front desk of the Holiday Inn Express & Suites Charlotte Airport, an IHG Hotel. As it was late the shuttle service was not running. Tyrese was kind enough to send us an Uber to get to the hotel. The room was excellent! It is apparent that cleanliness and comfort are very important at this establishment. The staff were wonderful! Breakfast was hot, tasty and plentiful. For intrepid travelers it means much to have an empathetic ear when calling for assistance and it was appreciated. The shuttle driver in the morning was personable and on time. We have no complaints and would definitely stay here again.

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