Fairfield Inn & Suites Charlotte Matthews

Great place

I hardly slept the entire night. This was no fault of the property but the room above me was stomping/jumping/banging on the floor the entire night. There appeared to be a very large group of children on a sports trip and apparently some were unattended. Noise in the hall. Doors slamming, etc. There was a car parked on the side of the building where my room was that was blasting music during the night after I had gone to bed. No fault of the staff but the stay was terrible.

The door is closed in the night, and only the staff can open the door for guest, that make me feel safe. The breakfast is good.

Rooms not made up and prepped for new guests.

Friendly staff…

The property was convenient to Charlotte and the nearby communities I was visiting. The staff was professional and accommodating. The hotel was clean, I have no issues with the care of the room or facilities. The pool was nice, but there weren’t towels for use at the pool. My only complaint was noise. The room above us had guests running around, stomping, laughing, and yelling throughout the night. I notified the front desk, it quieted briefly, but the stomping, running and occasional loud laughing and conversation and yelling carried through until about 1:30 AM. It quieted enough that each time I nearly called the front desk I stopped because they stopped long enough for me to think they were done for the night. Initially when I called, the staff had offered to move us, but my kid was already asleep. So, I was hopeful that the other guests would be more considerate once they were notified that they were being disruptive. I was too optimistic. Breakfast was a pretty standard affair, no complaints there. The dining room was nice, the kitchen area was clean and well maintained. I requested a late checkout, and the staff accommodated it, thankfully since we had a rough night with the noise. Unfortunately, the conference room booked for Sunday morning with loud music blasting… so much for resting before our return trip home. Noise aside, the accommodations were very nice. The staff did try to recover our experience. I probably wouldn’t rebook here though.

The room too small for suite

Could not turn heat beyond 73 degrees on a cold January day; Shower curtain too short caused water to pool on bathroom floor; sink had slow drain.

Great!