Courtyard Charlotte Airport/Billy Graham Parkway

Person checking us in was very nice. Room was clean and comfy. Broken glass and trash around an outside door.

This is a hotel American Airline sent me when they screwed up my flight. I called the number I was told to call when I arrived in CLT. They knew nothing of my reservation. I called back and a less than friendly voice told me to go to arrivals door 1. I waited 35 minutes for the shuttle. There were more passengers in the same situation as I, than the shuttle could hold (by far). When we got to the hotel there were only 2 folks available to check a long line of us in. The restaurant only had 1 person to take orders. The room lacked the normal things I expect at a Marriott. No lotion, no toothpaste, no sort of toiletries. The walls were very thin. The elevator was broken. There was absolutely no compassion, friendliness or interest in the guests. I had to catch the 4am shuttle back to the airport. Hideous music was blaring in the hotel lobby and the airport shuttle. I couldn’t even get a cup of coffee (if you don’t count the instant stuff in the room). The restaurant has no service before the 4am bus. This hotel does not deserve the Marriott label and American Airlines has deteriorated to the point it is no longer recognizable as the airline it once was.

Checking in took forever with the glacial system they have in place. As my two week stay went on things seems to progressively get worse. My card kept locking me out at the end of my workday, it was frustrating having to reset it everyday. Then as I walked around the room I found the ac/heater had a leak. I let the front desk know and they seemed dismissive and said they’d “look into it” room service seem to be nonexistent even though I asked for every other day…I had to tell them myself to please stop by my room. And to top it all off the iron seemingly stopped functioning and leaked out all the water onto the ironing board/clothes. Will not be staying here ever again.

Check in process revealed errors in scheduling and first 3 rooms offered had occupants. Took over an hour to get a room

Amazing

This past weekend my flight was delayed for 2 days straight. After being in the Charlotte(NC) Airport for 24 hours on standby! My family chose to remain close to the airport at Courtyard by Marriott Billy Graham (321 W Woodlawn Rd Charlotte, NC 28217). After we checked in, everything went as expected! The next morning I had no complaints about the service I had received nor were there ANY bad encounters with staff or other residents on sight! Early the next day I accessed the bar for a few beverages. From around 7 am to 8 am, I sat in the area that had an outdoor firepit with a large area of seating, where I was alone the entire time. Until the point, where I was addressed and promptly kicked out for my response to an egotistical staff member by the name of Christine Sieber, who gave me her business card. Learning that she was the regional director of operations. The encounter was that she approached me and asked me what or how I was doing, I replied promptly, "Minding my business"! She became unhinged by my reply. Threatening me with the police and she wanted me off the premises immediately! My response to this was, first I would be heading back to the room to gather my family and property! I tried asking what this was about and she just kept threatening me with the police! The only reason I could understand that she had for being this way was my reaction when she startled me out of know with engaging in unwanted conservation. Again, I never had a reason why she was trying to engage with me, as far as an argument or heated situation at all or at any time! She did not have control over my response and she did not like it! So, she put me and my family out!!! I would NEVER recommend this location! I hope she is RETREATED in customer service, seeing how she works in the hospitality industry. Otherwise, the room was beautiful and my experience was swell until I was kicked out due to Christine's EGO getting in her way. And I maintained more professionalism in that matter of being put out on the spot!

No soap for sink. Coffee maker did not work.

The lady kept answering the phone and helping call in customers while I stood there. 15 minutes, at least!!!

Great place to stay the night. Helpful staff and pristine rooms. 10 out of 10. Got sick in Charlotte after missing a flight and I couldn't of asked for a better night's rest or more kindhearted personnel. If your in the area give them a try. Smile it makes people wonder what you are thinking.