The Ritz-Carlton, Charlotte

Staff was very hospitable and several amenities available for guest.

Overall ok stay. Staff at front desk and valet friendly. Spa Staff not as friendly and seemed bothered to show me around the Spa. Bar food was good, but slow service. Loud outside our room

Love visiting the spa at the Ritz the employees are very nice. I really liked my massage though the room was pretty cold. And unfortunately I was dissatisfied with my facial. She was very nice but I felt as though my skin looked worse afterwards and it wasn’t anything special, I suggest asking if extractions are wanted beforehand.

The team at the Charlotte location went ABOVE and beyond for us. We missed our connecting flight to Jamaica and ended up stuck for a full day in Charlotte. Their team took amazing care of us and even gifted us some water bottles to take with us on our trip! They felt our stress and did everything to alleviate it. Truly a Ritz experience through and through

Very warm and attentive staff.

DO NOT STAY HERE. I am typically a huge fan of Ritz Carlton hotels and have stayed at them all over the world. Never once have I experienced the horrific level of service and lack of consideration that I got at the Ritz Calrton Charlotte. We pre paid and booked a room with 2 beds weeks in advanced, after a long day of travel we check in at 11pm and go to our room to find only a single bed. When we go down to tell them of the mistake they actually already knew we didn't get the room we reserved and could do nothing about it. They didn't offer us any discounts or any solutions at all, it was either sleep on the pull out couch or move to another hotel. They had zero sympathy for us and didn't even have the pull out couch made up. We even booked this through American Express Fine Hotels and Resorts and they couldn't do anything to help either. Morale of the story, not worth the price. Service is horrible and unreliable. Stay anywhere else in Charlotte.

My wife and I have a tradition of doing “dry January,” where we abstain from alcohol and generally make an extra effort to look after our health in the month following the merriment of the holidays. We typically break that fast with a long weekend “staycation” at a hotel somewhere near Charlotte. This year, we decided to splurge and stay at the Ritz-Carlton, taking in a day at the spa as well. The cost is exorbitant by comparison to other hotels, but we thought it would be worth it. Think again. The week leading in to the trip, we were contacted by someone on the hotel staff to reconfirm our 4pm check in. I shared that we would prefer that our double queen room - which we had already booked - be situated on a high floor away from Trade street. We had previously stayed at the Aloft Hotel at the Epicenter and knew the noise in that area is a problem. Even with most of restaurants at the Epicenter closed, it is/was incredibly loud. Imagine our surprise when we tried to check in at 4pm and were told our room was not ready. It appeared many families were also waiting for a room, and they were all double queen bed rooms. At 4:40pm, a chartered bus pulls up and the players from the visiting NBA team and staff come in to the hotel. It became clear that the hotel was holding the double queen rooms until they figured out how many the team would be using. A manager suggested we be “upgraded” to a king suite “with a pull-out couch.” And stupidly, we took it. We were tired and just wanted to get in a room ahead of our dinner reservations. Unfortunately this room was on the third floor facing Trade Street - exactly where we didn’t want to be - and appeared to be an old room badly in need of renovation. It smelled musty and the king bed was really lumpy. And don’t get me started on the pull out couch - laughably uncomfortable. I snore and spread out in the night, and the double queen has been how my wife and I have chosen to travel. Instead, we spent two restless nights waking each other up. We got very little sleep in this luxury hotel. There were other things: a housekeeper barged in to our room for turndown service after we had already gone to bed, freaking us out - they didn’t acknowledge it the next day. The front desk was understaffed the entire weekend. The entire hotel is in need of a renovation - it feels old and weathered. The spa itself was nice, and our experience there was better. We splurged on massages, and my wife ended up having a really bad one. But otherwise nice. I swear, we are pretty go-with-the-flow people. Maybe it was paying ~$900/night, I thought we’d have a much more elevated experience. Needless to say, we won’t be back. Ever.

Absolutely loved our stay! Room service was amazing. The new spa was incredible. 10/10

I recently visited the spa with some friends for a whole day getaway. I was scheduled for a facial and massage. The services were just ok. The staff were friendly enough, although you had to hunt them down when you had a question or needed something. However, the amenities and service in between was majorly lacking for me. This felt more like a Holiday Inn experience rather than what you would get at the Ritz. The hot tub was not in working order (not disclosed to us when appts were made), the shower with 16 shower heads that my friend was looking forward to, was clogged. She did not realize this until she was already in the shower and the water wouldn’t go down. She had to get out which flooded the bathroom and the attendants had to bring in a bunch of towels. My shower was also not in working order and had to switch to a different one where the knob was broken, but I was able to get it to work. We ordered food and drinks at the pool and it took almost an hr to get to us, drinks included. When it did finally get there, they brought us one out of 3 drinks. So it took even longer to get everything. One friend just cancelled her drink order all together and then they brought it out like 40 minutes later after she had already left for the day. I’m aware these are all first world problems, but when you pay $$$$ it would be nice to leave feeling good about it. I did not, and will not be back to this spa in the future.