The good: the doorman, the check in process, the room comfort and general cleanliness The not so good: 1) the elevator: only one elevator works. The issue happened last year. On a busy weekend you can expect to wait a long time to use the elevator. 2) breakfast: our package included complimentary breakfast. The restaurant prioritizes outside reservations and you may have to wait over an hour for a table. The staff at the restaurant are polite but it’s crazy to have to wait that long. One morning, we put our name on the list at 830am and got seating at 1015. 3) while it was nice to receive a copy of the bill a head of time, you have to review it. We had some credits that they let us know about at check in. However they weren’t applied at check out until we let them know. Summary: this is most comfortable hotel in the area. However the same issues occur each time I visit.