Riviera Hotel Durban

It was nice

The hotel has a foul oudour there was cockroaches in the room fan wasn't working properly. Lift was broken I wouldn't recommend this hotel to anyone There's no aircon in the room. TV channels were not even working. No wifi. This hotel is the worst hotel possible.

Our rooms were not at check-in time.The beds and furniture are old.What is advertised is not what we got. The hotel doesn't have rules. Too much fights and noise at the passage.We didn't enjoy ourstay

Dear Sir/ Madam My family recently stayed at your "hotel" Riviera Hotel 127 Victoria Embankment, Esplanade, Durban, 4001, on the weekend of Easter. I was horrified at the service we received. The General Manager/ or Front Office Manager, Hussain, refused to state his designation to us and lacks the number one skill needed by management, LISTEN. The service from the receptionist, lacked enthusiasm and courtesy. We were allocated a room that would be perfect for a horror movie. 1.The carpet in the room was laced with black dust, as though it hadn't been cleaned in weeks, to which Hussain's response was, "we are situated on the coast, and dust comes in from a recent storm". 2.The towels in the bathroom, which were once white, looked ready to be disposed off. We used our own face clothes and bought our own towels. 3.Nobody helped us to our room 105, we explored almost all the floors of the hotel, with our daughter who is mobility-impaired (disability walking). 4.We didn't get to watch the TV, as the signal was not strong enough, and hardly visible. 5.The rooms are extremely noisy, at all hours of the night. 6.There was no cutlery, microwave, fridge in the room, and only two glasses to service a family of 5. Needless to say I have advised my family and friends, never to stay at this hotel, it's a headache, zero hospitality experience, it will ruin their vacation. Dissatisfied Customer

Good place to stay a budget hotel great chef serves breakfast on time always friendly the older guy who serves breakfast not sure about the other chefs never filled milk an hot water always empty the Indian guy in the office great guy runs the place to the T very understanding guy

Foul smell, found traces of broken glass in the bathroom when I was bare footed and the manager had the audacity to charge me for a missing glass. I had to forfeit my key deposit. Parking as well could be better managed.

Wouldn’t recommend anyone to stay at this hotel.Didn’t get to stay there and they didn’t even get my refund back.Their rooms were filthy and smelling of urine and smoke and weed.The manager and his team were so rude the one guy wanted to manhandle us.Terrible experince.Had to look for another hotel to stay that night.

I had a great time in your hotel and the location is good,I'd like to visit again for the fourth time with my wife and next time I'll come with my whole family and I know they will like the view of boats