Hotels Near Stein Mart in Chattanooga

We truly enjoyed our stay at The Hotel Chalet! The decor was beautiful & the staff was so helpful & accommodating. They definitely go out of their way to make your stay as great as it can be! The rooms were clean & extremely spacious, & the beds & pillows were so comfortable. You really can't beat the location right there at the Choo Choo. We had a wonderful time & will absolutely be back!! You should go, it is so worth it!

We celebrated our 40th anniversary here and it was extremely nice! The breathtaking ambiance when you walk inside to the bellmen with the hats and curtesy they gave us when we first arrived. Our room was on the 10th floor end unit as we walked inside was kinda small but the bathroom was big! Quiet room, pillows were ok but bed was very comfortable! Room service was great but only Friday-Sunday, very disappointed as we stayed through Monday. I love in room service fir breakfast especially! The restaurant was superb and our waiter Chris was absolutely perfect! The bartender in the front bar named I believe Barry was such an amazing guy! Good food in there to order as well! Anything you needed the front desk accommodated very nicely! The tour of room 311 was definitely a must! Valet Parking was a bit pricey but worth it! You will be happy to book this for your stay in Chattanooga! Great memories! So much to do in Chattanooga!

If being saturated in the smell of sewage (I assume from the nearby city sewer system), being terminally tormented by the tedious sounds of traffic, cringing all night at the excruciating cacophony of construction activity, wincing at the grating sound of city vehicles cleaning streets and emptying dumpsters outside your room all night, being deafened at 4 a. m. by a diesel delivery truck parked outside your room running their refrigeration units at 120 decibels and clanging on metal unloading ramps loudly enough to wake the deceased, and a general unawareness of and indifference to your suffering and the very idea that a lodger might wish to sleep at night are what you seek, this hotel is for you! The hotel was clean and neat inside the room and conveniently located near City Cafe and a public transport stop, however, the notion that a lodger might desire sleep seems to have escaped them. In my personal experience Hotel Bo now has pride of place for providing (or not providing, rather) the worst night of ”sleep” (torture, rather) at a hotel that I have had in half a century. I honestly could have slept in my truck in a Walmart parking lot and been happier and more rested right now. I find it humorously ironic, I guess, that I arrived after midnight due to a difficult journey thinking I would crash hard and sleep through any disturbance a hotel might have the capacity to conjure up in the night, not knowing that the fates were already laughing devilishly at what they had planned for me at Hotel Bo. So, here I sit at City Cafe (since 5 a. m., by the way) musing to myself about my own idiocy. Caveat emptor.

We came to see a play and had an exceptional stay at the hotel. We had checked in on the app; Gary Potts at the front desk greeted me by name as a titanium member and thank me for my loyalty when he gave me the keys to our room on the 15th floor. Great view of the city. The next day we returned to the front desk because I was shocked to see Uber wanted $49 for the short ride to the theater. Gary greeted us by name and agreed that there should be another option. He called a taxi service and scheduled one for us after confirming the price ($3.50!) and verifying the details with us. Lisa, who also was at the front desk, assisted us with maps and information about the local area. It was a pleasure to have both of them take such a personal interest. The next day when we checked out, Lisa asked about the performance and chatted with us again. The personnel in the restaurant and bar were also very professional and attentive. This property obviously puts a priority on its clientele as well cleanliness and upkeep.. We're not sure when we'll return to Chattanooga, but this is where I know we will stay.

I want to preface my review with the fact that I never write negative reviews. I try to give businesses and folks in general the benefit of the doubt. I can't let this one go, however. My husband and are regular travelers and to be fair generally stay at Hyatt Hotels, as we have status and benefits through Hyatt. We've been considering a change, as Hyatt does not have as many benefits as years past. We will however RUN FROM BONVOY, thanks to the Westin Chattanooga. They really messed this one up, as I have a small business and they could have benefited from having us as loyal patrons. We were staying at the hotel for 3 nights, with a large business event being held here for my husband's industry. To start, our room was never adequately cleaned. The first day the bed looked as though a toddler tried their best to make the bed. Zero effort went in to tidying up the bed. Dirty hand towels were left in the bathroom, empty water bottles left out and trash items like wrappers, etc. were left about the room. I have never witnessed such a poor attempt at ”cleaning” a room before. Not even during Covid did I see such a lack of effort. My husband called down to let the manager know and they assured us it would be better the following day. They also let us know several others had called down to complain. Day two, the room was cleaned in the exact same manner. Absolutely nothing changed. The third incident was my room service order. I ordered the Westin Breakfast that was delivered to my room with no potatoes. I declined to even address the issue at the time, as I had an appointment to make. Lastly, and the reason for this review, was the $250 charge for the broken mirror. The day before we departed, my husband and I were getting ready to leave our room when a loud noise was heard from RM 711 and the wall moved. Someone had either hit the wall, stumbled or something else on the other side of the wall adjacent to our room. I saw the mirror on our side of the wall swell and then heard and saw it crack immediately. I told my husband to make sure to call and report this, as I was certain with our experience we would be undoubtedly blamed for this incident. We called immediately to report what happened and spoke to the manager at checkout as well. He was extremely apologetic and tried to offer us breakfast, as sandwich, anything to attempt to make up for our troubles. We declined, as we had a flight to catch but I did appreciate the attempt. At minimum, our breakfast should have been comped. It wasn't. My husband made it clear on numerous occasions that we were concerned they would try to stick us with the charge for the mirror. I realize the Westin has to take us at our word, however I believe everyone should take accountability in life. Had this legitimately been our fault, we would absolutely pay for it. We did not cause any damage to this mirror or the room. Now we are tasked with having to dispute this charge with our credit card company. I've also waste

We really enjoyed our stay here. The staff was helpful and the rooms were clean and typical of what you'd expect. We have no complaints about the hotel at all, and we would for sure stay here again if we were in the area. It's not a place to walk to local sites, but it's within 5-10 minutes to most everything you'd want to do in the area.

Very clean and very close to tourist attractions like the Ruby falls. Overall good value for money and recommended for couples or single travelers. Staff were very helpful when checking in and when we checked out we left an item in the room by accident. The staff here were very helpful at returning the items to us. Thanks for a good time.