I recently stayed here with my wife for a little getaway. The hotel is conveniently located just a short walk from town with free onsite parking. We agreed to drop our car off early so we could explore the area. Upon arrival Becky on reception, greeted us and gave us all the information we needed. Ensuring we booked breakfast, which is delicious! She gave us our room key and even offered for us to leave our bag to take up to the room when it was ready. The rooms are sizeable, well furnished, and comfortable, although I felt the mattress was on the softer side for my liking. I would recommend this hotel for anybody going to Cheltenham. I would also book direct as they include the breakfast when booking direct with them.