Hilton Chengdu Chenghua

Hilton Chengdu Chenghua Reviews

Hilton Chengdu Chenghua

No. 99 West Tashuiqiao Street, Chengdu, ChinaView Hotel Details
Hilton Chengdu Chenghua
Hilton Chengdu ChenghuaHilton Chengdu ChenghuaHilton Chengdu Chenghua
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编组 10
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1 night

Hilton Chengdu Chenghua Guest Reviews

4.7/5
Amazing
3902 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(3902)
Positive reviews(3825)
Reviews with photos/video(656)
Classy environment(390)
Friendly front desk staff(196)
Delicious breakfast(135)
Perfect for business trips(67)
Stayed multiple times(55)
Great swimming pool(25)
Easy to call taxis(20)
Excellent afternoon tea(17)
Negative reviews(77)
Guest User
Deluxe Room (2 beds)
Stayed in 2024年3月
Friends
1 review
5.0/5
Outstanding
Posted on 2024年4月4日
Great location in downtown Chengdu with many restaurants walking distance, including supermarkets and pharmacies. Excellent breakfast with asian and western options.
Response from Property: Dear guest, welcome to Hilton Chengdu Sincere Center. We are glad to see that you are satisfied with the hotel breakfast. We believe that the steaming hot Dandan noodles, Zhong dumplings and nutritious porridge will surely start a day full of energy for you. The hotel is located within the Second Ring Road, adjacent to Metro Line 3, only a 10-minute drive from Chunxi Road Business District and a 15-minute drive from the Giant Panda Breeding Research Base. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay of yours is an unforgettable experience. Looking forward to meeting you next time, wishing you a happy life~
Jason
Executive Room (2 beds)
Stayed in 2024年5月
Family
2 review
5.0/5
Outstanding
Posted on 2024年5月21日
Very nice hotel. I would like to compliment Eily who gives us very good service and attentive to our requirement.
Response from Property: Dear guest, thank you for your recognition of Hilton Chengdu Xiexin Center. We are very pleased and encouraged to see that you are satisfied with the hotel's services, especially the front office team members. It will also inspire us to continue working hard to continuously improve service quality and bring the light and warmth of hospitality to more guests. I sincerely hope to see you again on your next trip. I wish you success in your work and happiness every day.
Anonymous User
Hilton Twin Room
Stayed in 2024年3月
Family
7 review
3.2/5
Posted on 2024年4月4日
Just so so
Response from Property: Dear guest, thank you for choosing Hilton Chengdu Xiexin Center. We are very sorry that we could not give you a pleasant stay. We value every guest's feedback and hope to hear more of your suggestions and opinions to help us find problems in time and improve them. If you encounter any problems during your stay, you can call the Guest Service Center to transfer you to the front desk guest. Service Manager, we will try our best to help you solve the problems you encounter. I wish you a pleasant journey and all the best.
Guest User
Hilton Twin Room
Stayed in 2024年5月
Friends
2 review
5.0/5
Outstanding
Posted on 2024年5月22日
小欢 is very helpful & kind to assist us :) Would definitely be back again!
Response from Property: Dear customer, thank you for choosing Hilton Chengdu Xiexin Center and leaving your recognition for the hotel's service! Letting guests enjoy a warm and comfortable environment and professional and sincere service is our primary goal. We have shared your comments with the relevant depar**ents. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay you have is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Deluxe Double Room
Stayed in 2023年7月
Couples
2 review
4.0/5
Very Good
Posted on 2023年7月8日
Love the room as it was clean. Breakfast selection was good also. Check in and checkout service just ok.
Response from Property: Dear customer, thank you for choosing Hilton Chengdu Xiexin Center and leaving your review of the hotel! The hotel is located within the Second Ring Road, adjacent to Metro Line 3, only a 10-minute drive from the Chunxi Road business district, and a 15-minute drive from the Giant Panda Breeding Research Base. The bright floor-to-ceiling windows provide a panoramic view of the bustling city scenery, allowing you to relax and unwind. The new Chinese-style rooms are equipped with modern facilities such as wireless Internet, high-definition TVs and writing desks, allowing you to worry-free at work during your leisure time. Letting guests enjoy a warm and comfortable environment and professional and sincere service is our primary goal. I believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay you have is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Lika
Hilton Room (Double bed)
Stayed in 2023年7月
Business travelers
4 review
5.0/5
Outstanding
Posted on 2023年10月5日
It was good, clean hotel, nice stuff, downtown of the city, I love it
Response from Property: Dear Guest, thanks for taking time to review your recent stay with us. We are pleased to know that you enjoyed your stay at Hilton Chengdu Chenghua and we look forward to welcoming you again when your next travel brings you back.
K
Hilton Room (Double bed)
Stayed in 2023年3月
Solo travelers
9 review
3.5/5
Posted on 2023年3月27日
Good stay and access to the facilities. Helpful staff! Beautiful large room with a bath! Breakfast was good enough with varied options. Small improvements to make for a better pleasant stay. 1. Encourage all customers not to smoke in communal areas. Especially at breakfast in corridors. My room began to smell of smoke! 2. Cleanliness of the leisure facilities. Checking the showers are working for the swimming. 3. Encourage all customers not to spit in the swimming areas. Besides all of this nice enough stay with comfortable room for the weekend.
Response from Property: Dear guest, thank you for choosing to stay at Hilton Chengdu Chenghua and leaving your affirmation. We hope that our high-quality service and comfortable stay experience will leave you with unforgettable memories after your departure. Thank you again for staying and hope to see you again soon. Wish you a smooth journey and a happy life!
Hilton Room (Double bed)
Stayed in 2023年6月
Business travelers
2 review
5.0/5
Outstanding
Posted on 2023年6月30日
It was good location, and better service
Response from Property: Hello, dear guest, it is a pleasure to meet you in Chengdu. We are proud to see how comfortable you were during your stay, especially when you praised the service of our front desk team members. We will also convey your praise to our colleagues serving on the front line as soon as possible. I believe we will bring our warm and hospitable services to more guests. We sincerely look forward to meeting you again, and wish you a pleasant journey and successful work.
Anonymous User
Deluxe Double Room
Stayed in 2023年9月
Business travelers
1 review
5.0/5
Outstanding
Posted on 2023年9月25日
Awesome service
Response from Property: Warm greeting from Hilton Chengdu Chenghua!Thank you very much for having taken the time to complete the guest questionnaire. It gives us great pleasure to know that you were pleased with our service and your stay was an enjoyable one.Warm greeting from Hilton Chengdu Chenghua!In the meantime, we forward to welcoming you back to our hotel in the near future.
Guest User
Hilton Room (Double bed)
Stayed in 2021年12月
Business travelers
1 review
4.5/5
Great
Posted on 2021年12月14日
I had a pleasant stay. It was very clean and up to expected Hilton standard. All staff members were very courteous and helpful.
Response from Property: Thanks very much for taking time to review your recent stay with us at Hilton Chengdu Chenghua. It's such a great honor to learn that your found the stay a pleasant. It is a great motivation to encourage the team members to maintain an excellent standard of service. Looking forward to host you again in the future!
Guest User
Deluxe Room (2 beds)
Stayed in 2024年6月
Family
1 review
5.0/5
Outstanding
Posted on 2024年6月9日
A very satisfying stay. The hotel is very cost-effective. The room is quite large. The front desk lady Xiao Huan upgraded the room type for free. The service attitude is super good. The steak set meal in the restaurant on the first floor is particularly delicious and cost-effective. There are all kinds of delicious food downstairs. It takes 20 minutes by taxi to the Panda Base and one hour by taxi to Sanxingdui. It is very convenient. I will continue to stay here next time.
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Guest User
Executive Double Room
Stayed in 2024年6月
Family
2 review
5.0/5
Outstanding
Posted on 2024年6月8日
Thank you Xiao Huan for your careful arrangements and for recommending a lot of food. I needed to delay check-out due to something, and you helped me solve it. I will stay here again next time.
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Herr Schu
Executive Room (2 beds)
Stayed in 2024年5月
Solo travelers
11 review
5.0/5
Outstanding
Posted on 2024年5月30日
A great stay experience, Hilton Hotel's quality is as always. Clean rooms, delicious and diverse breakfast, and dinner in the executive lounge are also a good choice after a busy day. The hotel butler Huanhuan was very warm and thoughtful in reception, answering many of my questions. He is a very professional hotel butler, and I praise him by name. I will choose to stay at Hilton next time.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing Hilton Chengdu Xiexin Center and leaving your review of the hotel! Letting guests enjoy a warm and comfortable environment and professional and sincere service is our primary goal. We are glad to see that you are satisfied with the hotel's breakfast. I believe that the steaming dandan noodles, bell dumplings, and nutritious porridge will definitely start your day full of energy. We have shared your comments with the relevant departments. We believe that with your support, all of us will continue to improve the hotel's service concept and quality to ensure that every trip and stay you have is an unforgettable experience. Looking forward to meeting you next time and wishing you a happy life~
Guest User
Hilton Twin Room
Stayed in 2024年5月
Couples
1 review
4.5/5
Great
Posted on 2024年5月25日
The room is clean and tidy, and the space is large enough for two people. The garden you can see outside the window makes you feel relieved. The view is very comfortable. The room is quiet and comfortable. It is very good, but the sink needs to be improved. It is a bit narrow and the edge is too wide. , the faucet is still fixed, it’s a little awkward when washing your face, I’m afraid of getting bumped, but everything else is fine
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Response from Property: Dear guest, we are very happy to meet you in Chengdu. We are very gratified by your affirmation of the environmental hygiene of our hotel. The hotel opened in early 2019. The design comes from the famous Hong Kong "Zheng Zhong Design Office". The style is elegant and light luxury. We have always been loved by many guests. Regarding the issues you mentioned, we have reported them to our colleagues in the hotel engineering department as soon as possible. Your feedback will help us continue to improve. We hope that you will stay at our hotel again and give us the opportunity to serve you again. I wish you a happy life and all the best.
Smiley_S
Deluxe Room (2 beds)
Stayed in 2024年5月
Family
36 review
5.0/5
Outstanding
Posted on 2024年5月16日
The twin room is clean and tidy, and the room attendants are polite and enthusiastic. The afternoon tea and happy hour meals are good and tasty. It is close to the giant panda base. The Maoxuewang and Kung Pao Chicken in Qingya Restaurant are very good, suitable for those who don't eat spicy food.
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