Felton Grand Hotel Reviews
Felton Grand Hotel
No.111 Wenhua Road, Chengdu, ChinaView Hotel Details
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Felton Grand Hotel Guest Reviews
4.8/5
Excellent
847 review
Verified reviewsLocation4.9
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(847)
Positive reviews(841)
Reviews with photos/video(103)
Delicious breakfast(74)
Friendly front desk staff(58)
Great swimming pool(23)
Perfect for kids(21)
Stayed multiple times(16)
Close to metro(13)
Offers pick-up/drop-offs(11)
Delicious buffet(7)
Negative reviews(6)
ArriInAHurry
Deluxe Double Room
Stayed in May 2024
Family
9 review
Outstanding
Posted on May 19, 2024
The staff was great. The moment we arrived, she gave my faughter a sticker.
It is a personalized service that is very thoughtful.
I love the pools. It has different temperatures, the sauna was fabulous, there was a convenience store right below and there are so many things to do in Felton since there are shops inside.
The food was great, and we really loved our stay!
Response from Property: Dear guests, hello! Thank you for your affirmation and for recommending our hotel to everyone in your busy schedule. The hotel is built along the Yanhe River and is located next to Wenjiang Park. It has a beautiful environment and dense vegetation. It is a "garden island" hotel in the city. Whether it is walking or morning exercise, it is the best choice. Wi-Fi is covered in the hotel rooms and public areas, and two different specialty restaurants provide you with delicious dishes. The entertainment facilities are very complete, with a teahouse, a chess and card room, and there are many choices. The fitness center has an indoor constant temperature swimming pool, a gym, a sauna room, a table tennis room, and a billiard room. The opening hours of the fitness center on the fifth floor of the hotel are 7:00-23:00. Its indoor constant temperature swimming pool is a water circulation system fully imported from Australia, and we strictly manage our own swimming pool in accordance with the requirements of relevant health functional departments. We are honored to be rated as "China Chengdu-Chongqing Best Swimming Pool Hotel". The fitness equipment is the world-famous Italian Technogym brand, the official designated cooperation brand of NBA. Looking forward to your next experience! I wish you good work and happiness for your family! Fitness Center Manager-Liu Weibo
Jonathan Teo
Business Room (2 beds)
Stayed in May 2024
Friends
2 review
Very Good
Posted on Jun 18, 2024
Hotel location is about 1km from Nanxiong Da Dao station. Cleanliness and service was really good, they gave me an extra card such that both my friend and I had access cards. In addition, the rooms were really clean. There is a large range of food for breakfast that appeals to both Chinese and Western cuisine. I think the main downside is that many amenities require you to pay additional money (and it's not exactly cheap).
Guest User
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
2 review
Very Good
Posted on Dec 28, 2023
Everything was great, just the room was very hot at night and ac wasn’t working. Gave us a small fan and it was enough but AC should be working at all times in this type of hotels.
Response from Property: Dear guest, hello! Thank you for your stay. Thank you very much for your valuable comments and suggestions, and we apologize for the inconvenience caused to you. Because the temperature has risen recently, the temperature on the upper floors of the hotel is slightly higher and the temperature on the lower floors is slightly lower. The hotel uses central air conditioning, and the temperature is uniformly adjusted to a moderate temperature range. You can adjust it through the room air conditioning panel. If not It’s easy to operate. You can dial “0” from your room to contact us at any time, and we will help you as soon as possible. In response to the problem you raised that the room temperature has always been very high, the hotel's senior leaders also attach great importance to it and held a special seminar to rectify and debug the air-conditioning issues to avoid such things from happening again in the future. In addition, the hotel room department has also prepared many small air-conditioners. , we can provide personalized services for small air conditioners according to the needs of guests, and they can be adjusted at any time, which is very convenient. To become the beloved hotel of our guests is the greatest wish of each of our "hotel employees", and it is also the infinite motivation for our dedicated service! Welcome to stay again! I wish you a happy life and a happy family! Guest Services Manager-Ada
shengshuo
Deluxe Room (2 beds)
Stayed in Mar 2023
Family
6 review
Outstanding
Posted on Mar 17, 2023
Wow, what a pleasant experience at staying at Felton hotel last week! People at the hotel are all warm and courteous and I want to mention in particular the staff at the front desk who are always ready to assist the customers to solve their problems. The rooms are clean and the breakfast is rich and plenty. I would certainly recommend with no reservation to anyone who happens to be in chengdu the Felton hotel. Keep it up Felton.
Response from Property: Dear guests, thank you for staying Felton Hotel in Chengdu and for your support and recognition. On behalf of the front office staff thank you for your recognition and encouragement of our service, we will continue to work hard as always, looking forward to your next visit! Wish you success in your work and a happy family! Front office Manager. - Mark
LStanley
Business Queen Room
Stayed in Jul 2023
Family
15 review
Outstanding
Posted on Aug 22, 2023
Friendly staff. Delicious breakfast
Response from Property: Dear guest, hello, thank you for your stay. We are honored to receive your recognition from the hotel. At the same time, the Taste Restaurant also offers a wide variety of international buffet dinners from 5:30 to 9:30 pm, mainly offering a variety of appetizers and cold dishes. It regularly offers various food festivals, Chinese and Western hot dishes, a variety of seafood, salads, fruits, and various tempting desserts. The second floor of the hotel also has Tanggong Chinese Restaurant for you to choose from, mainly offering Sichuan and Guangdong cuisine, as well as 13 private private private rooms that integrate high-quality Chinese art. Looking forward to your next visit, I wish you success in your work and happiness for your family! Guest Service Manager - Cassie
Guest User
Deluxe Double Room
Stayed in May 2024
Business travelers
18 review
Outstanding
Posted on May 29, 2024
It feels like home! Every service staff is very enthusiastic and proactive; the route guidance, item provision, and explanation work are very humane. It is more humane and intimate than the experience in five-star hotels in Beijing, Shanghai and Guangzhou. Especially the breakfast, the variety is rich and the taste is great. Even a simple stir-fried vegetable has its own flavor, unlike many hotel buffet breakfasts that are just for show. Thank you Wenjiang Felton, see you next time👋🏻
Original TextTranslated by Google
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
56 review
Outstanding
Posted on Apr 5, 2024
Facilities: relatively new
Sanitation: clean
Environment: very good both inside and outside, a hotel in a park, with flowers, trees, water, bridges, birdsong and fragrance of flowers
Service: very considerate, front desk, restaurant and room service are all in place
Opposite is a delicious and inexpensive boiled water snack that can be washed down
There is also a museum in Wenjiang District, which is just over ten minutes’ walk away
Original TextTranslated by Google
6/11
Response from Property: Dear guest, we are extremely honored and encouraged to see your high evaluation of us. Your full affirmation brings unlimited motivation to all hotel staff! Sincerely thank you for taking the time to share your stay experience in your busy schedule. We sincerely hope to have the opportunity to provide you with better service again in the near future. We will continue to work hard to do better! Sincerely look forward to your visit again! I wish you a happy life and a happy family! Guest Service Manager - Ada
Xiaowanggouzhuo
Business Queen Room
Stayed in Mar 2024
Business travelers
20 review
Outstanding
Posted on Mar 27, 2024
super nice
Highly recommended hotel. The service staff are very enthusiastic and patient. They will help you pick up and drop off your luggage very thoughtfully. They will provide breakfast to the driver who takes a taxi for the early flight. If you have something missing, they will call you and help with mailing. The whole hotel's actions are amazing. People feel caring and humane.
Also the breakfast is delicious
Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for staying at Felton Hotel Chengdu and for your support and recognition. On behalf of the front office staff, thank you for your recognition and encouragement of our service. We will continue to work hard as always, and every employee of the hotel will do their best to provide the best service to our guests. Breakfast in the Tasty Restaurant on the first floor is a Chinese and Western buffet style. In order to cater for the tastes of guests from the north and south, the varieties are also more diverse. Rice porridge, noodles, milk, cereals, etc. are available for you to choose from. The time is 6:30-10:30. There is also a rich menu A variety of buffet dinners. The Xinjiang Food Festival is newly launched this season. It is held every Friday and Saturday from 5:30-9:30. It provides a variety of cold appetizers, barbecued meat by Nepalese masters, Chinese and Western hot dishes, and a variety of seafood. Salads, fruits and a variety of tempting desserts, etc. In the days to come, we will work harder to create a better stay environment for every guest and look forward to your visit again. I wish you success in your work and happiness in your family! Guest Services Manager-Ada
Anonymous User
Deluxe Double Room
Stayed in Mar 2024
Business travelers
4 review
Outstanding
Posted on Mar 4, 2024
The room is very comfortable and the room is suitable. The attitude of the waiter is also very good. Thank you very much. Their breakfast is also very rich. It is the best hotel in Wenjiang. I stay here every time. I have a good experience here. I use it for business trips and shopping. I highly recommend this place, thank you.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. As the first luxury five-star hotel in Wenjiang Business District, Chengdu, every hotel employee is dedicated to providing guests with the highest quality service. Breakfast at the Tasty Restaurant on the first floor is a Chinese and Western buffet style. In order to cater for the tastes of guests from the north and south, the variety It is also more diverse, with rice porridge, noodles, milk, cereal, etc. for you to choose from, the time is 6:30-10:30, and a rich and diverse buffet dinner is also provided. This quarter, the Xinjiang Food Festival is newly launched, the time is 5:30-9 :30, providing a variety of cold appetizers, barbecued meats by Nepalese masters, Chinese and Western hot dishes, a variety of seafood, salads, fruits and a variety of tempting desserts, etc. In the days to come, we will work harder to serve everyone Guests create a better stay environment and look forward to your visit again. I wish you success in your work and happiness in your family! Guest Services Manager-Ada
steven weng
Business Queen Room
Stayed in Feb 2024
Family
4 review
Outstanding
Posted on Mar 19, 2024
It is one of the best five-star hotels I have ever stayed in. It has all the facilities. Although the equipment is not the latest, the details and texture are very good. I only stayed for one day and I was a little reluctant to leave. I will definitely stay here again next time I come back.
Original TextTranslated by Google
6/10
Response from Property: Dear guest, hello, thank you for your recognition of us and for taking the time to recommend our hotel to everyone despite your busy schedule. As the first luxury five-star hotel in Wenjiang, Chengdu, all rooms and public areas in the hotel are covered with Wi-Fi, and are equipped with entertainment facilities such as a SPA life hall, a chess and card room, and a well-equipped fitness center. Two different specialty restaurants are You provide a variety of delicious dishes, and you can experience a high-quality life without leaving home. We sincerely look forward to your visit again and wish you a happy life and a happy family! Guest Services Manager-Ada
Guest User
Deluxe Room (2 beds)
Stayed in Feb 2024
Family
1 review
Outstanding
Posted on Feb 21, 2024
The hotel service is good, the breakfast is great, the facilities are complete, the swimming pool and gym are very nice, the room is quiet and comfortable, and parking is convenient. It is the best choice for traveling to Chengdu.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. As the first luxury five-star hotel in Wenjiang Business District, Chengdu, every hotel employee is dedicated to providing guests with the highest quality service. Breakfast at the Tasty Restaurant on the first floor is a Chinese and Western buffet style. In order to cater for the tastes of guests from the north and south, the variety There is also a variety of rice porridge, noodles, milk, cereals, etc. for you to choose from. The time is 6:30-10:30. It also provides a rich and diverse international buffet dinner. This season, the Indian Food Festival is newly launched, the time is 5:30-10:30. At 9:30, we provide a variety of cold appetizers, Indian barbecue and Indian curry, Chinese and Western hot dishes, a variety of seafood, salads, fruits and a variety of tempting desserts. In the days to come, we will work harder to serve everyone A guest creates a better stay environment and we look forward to your visit again. I wish you success in your work and happiness in your family! Guest Services Manager - Ada
Guest User
Deluxe Double Room
Stayed in Feb 2024
Other
30 review
Outstanding
Posted on Feb 22, 2024
The price is not expensive in the urban area, and the sanitation of the accommodation is much better than that of a similarly priced express hotel. The service attitude is standardized and worth recommending. Although the buffet has few varieties and the quality needs to be improved, everything else is good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your stay, thank you for your recognition of us and for taking the time to recommend our hotel to everyone. The hotel is built along the river and is located next to Wenjiang Park. It has a beautiful environment and dense vegetation. It is a "garden island" hotel in the city. It is the best choice for walking or morning exercises. The hotel rooms and public areas are covered with Wi-Fi, and two different specialty restaurants provide you with a variety of delicious dishes. The entertainment facilities are very complete, including teahouses, chess and card rooms, and many options. The wellness center has an indoor heated swimming pool, gym, sauna, table tennis room, and billiards room. Regarding the breakfast issue you mentioned, we are actively improving it. Breakfast is a Chinese and Western buffet style. In order to cater for the tastes of guests from the north and south and provide fresh and diverse nutritious breakfast, we will continue to improve and hope to bring you a better experience next time. In addition, if you have more comments or suggestions, please call us and we will serve you 24 hours a day. Welcome to stay again! I wish you a happy life and smooth work. Director of Catering Department-Zhao Dan
Guest User
Business Queen Room
Stayed in Feb 2024
Family
7 review
Outstanding
Posted on Apr 21, 2024
Very comfortable and cost-effective hotel, also very high-end in Wenjiang District. The room is very spacious, and the bathroom is separated into dry and wet areas and is super large. The hotel is in a very good location, about 800 meters from the subway station, completely within walking distance. Backed by Wenjiang Park, it is very suitable for walking and running, and you can watch the comfortable life of Chengdu citizens up close.
I stayed in Felton for three nights and was very satisfied overall. The nearby Heshi BBQ is also very delicious. The breakfast variety is relatively rich, not as good as the nearby Hilton Garden Inn, but it is also good, with freshly ground coffee.
Original TextTranslated by Google
6/7
Response from Property: Dear guests, hello! Thank you for your affirmation and for recommending our hotel to everyone in your busy schedule. The hotel is built along the Yanhe River and is located next to Wenjiang Park. It has a beautiful environment and dense vegetation. It is a "garden island" hotel in the city. Whether it is a walk or a morning exercise, it is the best choice. All rooms and public areas in the hotel are covered by Wi-Fi, and are equipped with entertainment facilities such as an executive lounge, a SPA life center, a chess and card room and a well-equipped fitness center. Two different specialty restaurants provide you with delicious and various dishes. You can experience a high-quality life without leaving home. Becoming a favorite hotel for guests is the greatest wish of each of our "hotel employees" and the infinite motivation for our dedicated service! As the first luxury five-star hotel in Wenjiang Business District, Chengdu, it has won the title of "Best Excellent Service Hotel" many times. We are committed to creating a better accommodation environment for every guest. I sincerely look forward to your visit again and wish you a happy life and a happy family! Guest Service Manager-Ada
Guest User
Villa
Stayed in Feb 2024
Family
6 review
Outstanding
Posted on Feb 11, 2024
The villa is very large, about 700 square meters, with 5 large bedrooms. Our family of 10 gathered here during the Chinese New Year and spent 4 days and 3 nights having a wonderful time. The hotel provided three free dinners and breakfasts. The dishes were very rich and specially catered for the elderly who were traveling with us. The food service has been adjusted and it can be described as considerate, thoughtful and meticulous. The room service is also in place. The room is cleaned every day and is responsive to requests. Next time I come to Wenjiang, I will choose Felton Hotel.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing to stay at Felton Hotel Chengdu. On behalf of the hotel staff, thank you for your affirmation and encouragement of our services. As the first luxury five-star hotel in Wenjiang Business District, Chengdu, every employee of the hotel is dedicated to providing guests with the best quality. Service, the breakfast in the taste restaurant on the first floor is a Chinese and Western buffet style. In order to cater for the tastes of guests from the north and south, the varieties are also more diverse, including rice porridge, noodles, milk, cereal, etc. for you to choose from. The time is 6:30-10:30. It also provides a rich and diverse international buffet dinner. This quarter, the Indian Food Festival is launched, which is from 17:30 to 21:30. It provides a variety of cold appetizers, Indian barbecue and Indian curry, Chinese and Western hot dishes, a variety of seafood, and salads. , fruits and various tempting desserts, etc. In the days to come, we will work harder to create a better stay environment for every guest and look forward to your visit again. I wish you success in your work and happiness in your family! Guest Services Manager - Ada
Yebaihe01520
Business Queen Room
Stayed in Dec 2023
Business travelers
71 review
Outstanding
Posted on Jan 1, 2024
The room was average, and the stay was pretty good. It was a quiet and cozy little shop in a busy city. I was in a hurry to eat breakfast, so I didn't get to taste a lot of things. It was a pity. The food looked good. After all, it is a food capital.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your appreciation of the hotel. As the first luxury five-star hotel in Wenjiang, Chengdu, all rooms and public areas of the hotel are covered by Wi-Fi, and are equipped with SPA life hall, chess and card room and well-equipped fitness center and other entertainment facilities. Two different specialty restaurants provide you with delicious and various cuisines, so you can experience high-quality life without leaving home. The hotel is located in the top commercial district of Wenjiang, Chengdu. It is located in the city park with beautiful environment, dense vegetation, and next to the main road of the city. It has convenient transportation and can quickly reach Chengdu Shuangliu International Airport, major tourist attractions in the city and major shopping malls. The extension of Metro Line 4 has been fully connected. Exit D of Nanxun Avenue Station is 800 meters away from the hotel. At that time, you can take the subway directly to the center of Chengdu and the surrounding suburbs. The transportation is very convenient! At the same time, the restaurant also offers a rich and varied international buffet dinner from 5:30 to 9:30 p.m., mainly providing a variety of appetizers and cold dishes. Recently, the Xinjiang Food Festival was launched from 17:30 to 21:30 on Friday and Saturday nights. In addition to its own shrimp, crab, snail and other products, there are beef, pork belly, roasted chicken legs and chicken wings, etc. roasted by our Nepalese chefs. It also provides a variety of appetizers, Chinese and Western hot dishes, salads, fruits and various tempting desserts to satisfy your taste buds. We look forward to your next visit! I wish you good work and a happy family! Guest Service Manager-Ada
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