Guest User
June 1, 2024
We booked through their iTC website and the room was too small. We booked for a week and the receptionist lady was too rude and told that she can nor do any thing since we booked through their ITC website. She inforemed that if we wanted to cancel the booking also she can not cancel from reception to get refund of the reservation and asked us to contact through website. It was a very different and bad experience for us on the first day since we already paid for a week through their site. Ezcept food , nothing was great in this hotel . To our dismay , for an enquiry about availability of a room , receptionist told she is unable to check immediately and need to contact some other team . Even though they mentioned about 24 hours availability of gym, morning we had to request and wait for them to open the gym. Food quality was good but there were not enough servers . chef premkumar was great with his menu and taste of pongal was great. Chandan from house keeping also was very good . Keith , server was good . The receptionist was asking us that after contacting the website we need to cancel the reservation, first impression was bad for us. We moved to another great hotel and their service was excellent .