Hotels Near Finish Line in Chesapeake

Up to the usual (low) standard I often see at an HGI. This one was last cleaned properly before COVID and the main issue is staffing. The receptionist was the rudest, most disinterested person I've had the displeasure of interacting with. The whole interaction just left me shaking my head as to how someone with such poor interpersonal skills could end up in this customer-facing position... The room itself was tired, dirty and depressing. It was a suite, but the main room was a huge space with a single sofa shoved in the corner. The bed was very worn, with a big impression in the space where 1000's of bodies have been before. The shower was a walk in that left a huge pool of water on the floor and the water took ages to run warm. Breakfast was another example of where cost-cutting is king. There was one server and one cook, and it took 30 minutes to get an omelette . I don't blame the server, she was running around like crazy, there just weren't enough staff for the volume of people at breakfast. There was also a very poor selection of fruit, yogurt etc. Just minimal effort. Overall a very disheartening stay. I won't be coming back!

This hotel has so much going for it… Spectacular location, wonderful Riverside walk, outdoor area, lovely views of Norfolk waterfront, open attractive lobby, etc. How many hotels can boast of an aircraft carrier view outside your room window? Unfortunately it deserves no more than two stars due to poor service and lack of attention to detail by hotel management. Having stayed at hundreds of hotels I can confidently say this Hotel does not deserve the Renaissance brand. Renaissance is supposed to be a premium brand according to Marriott. Our experience was nothing premium. In fact it was more like a basic self service Courtyard! Hotel Management need to step up, staff need training on BASIC service standards and they need to enhance room quality. The lobby area is open and nice. At checkin, let alone smile, the woman behind the counter seemed angry and lacked basic courtesy to greet guests. Awesome start to the stay!! Interestingly our room did not have bottled water - not even for purchase! And mind you this was their concierge level for elite guests! That was a first! I couldn’t call the front desk since the room phone was a dud! Used my cell to call the hotel external number about water. The front desk seemed to use the Covid excuse and directed us to the lobby marketplace. Seriously! You want me to come down 17 floors for a bottle of water???Talk about a premium hotel!!! Next morning breakfast in the lobby restaurant was completely disorganized and chaotic. Management was struggling to keep up with guests, clean tables and stock the buffet. Again not something you expect at a Renaissance. Overall rooms were decent. Appreciated the large windows and view of the river and shipyard. But there were annoying things like not enough towels, one tiny bottle of shampoo, missing bottle of conditioner, jumble of extension wires on the floor, no towel hooks, no safe box, etc. Any requests to housekeeping via the chat took hours to fulfill (remember room phone not working!) so we waited to take a shower which delayed our sightseeing schedule. A lot of these seemingly minor issues collectively made for a less than premium experience. All of these can be fixed by proper management oversight. Again not something you expect at Renaissance!

the Pros -- Great Location, Awesome staff !!! , spacious rooms, great views from floor 6 and 8 , nice pool and hot tub, good exercise room, comfortable bed, good breakfast , the Cons -- slightly pricey/expensive, washer/dryers only took quarters, a few repairs are needed (minor dents, scratches, broken items --- but all were acceptable and did not interfere with our stay ) , had to pay to park (approx $19 per day) We Greatly enjoyed our stay here . I DO Highly recommend this place. Very satisfied with our stay/experience

Here is the scoop On the positive side the rooms are large, the location is very good, especially for Old Dominion University, and the breakfast is okay with a couple of good hot selections. The shower was decent as well. On the negative side, the rooms and furniture are dated, the air con and heating system is old, loud, and located so that most of the air blows between the curtain and the window (after running all night at a setting of 70, our room dropped only to 78 degrees). The rooms are only serviced if you make a specific request (although you are not told this until you question why the room was not attended). After two nights someone finally came in and made our bed, provided clean towels, and did nothing else. On our hall there were a number of rooms with trash placed outside the door, where it sat for more than 18 hours waiting for the ”cleaning” staff. Not very appealing as you are walking to your room. Neither at check-in or in the room was there any written information provided about the hotel. It's also helpful to know the internet password, how to navigate an unfamiliar TV set up, and the hours for breakfast, the grill restaurant, the pool, etc. When

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear ”Could Care Less” attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

Greeted by receptionist upon entry. Checki n was easy and fast. Only issue was a dead bettle on floor. Breakfast was great nice dinning area.

Would not recommend this hotel for families (anyone, really). Our experience here was a NIGHTMARE. Management is poorly trained and rude to customers as well as their own staff. I felt unsafe in the environment the managers created through their aggressive and threatening body language and verbal confrontations with hotel guests. It was an incredibly unpleasant and stressful weekend . Customers are not permitted in the lobby after 11pm; the manager sends them to their rooms. Yes, even adult guests. Expect to be clearly informed that the alternative will be eviction. How’s that for hospitality? On the second night of our stay there was a fire alarm. Again management demonstrated their poor training and interpersonal skills. It was clear they had no plan to support the safety of guests during the emergency. Manager Rob and Manager Joel were anything but calm and orderly, and instead screamed at guests streaming out of the lobby exit that they needed to get out of the way. No, I didn’t write this incorrectly. They were screaming for guests to get out of the way. Apparently no concern for whether guests were inside the building or not, or for keeping people safe. They even yelled at kids who had evacuated from the pool and were soaking wet, ordering them out into the 30 degree night with no towels. (A kind staff member later brought towels. Thank you, Stephanie). After the building was cleared by the fire department (false alarm) Manager Rob and Manager Joel then yelled at all guests who had returned to the lobby that the pool, bar and entire lobby was CLOSED for the night. All (PAYING!) guests were sent to our rooms at 9:45!!! Really there are so many other hotel options in the area that there is no reason to choose this one.

The room was very clean

The front desk worker was diligent about ensuring we had the rollaway bed we requested. The breakfast was nice and the worker went out of his way to find more oatmeal options for my picky kid. All in all we were very happy with the service we received.

The location is convenient and quiet, the room is suitable for business trips, spacious and comfortable, clean and hygienic, and the breakfast is delicious.