Hampton Inn Norfolk/Chesapeake (Greenbrier Area)

nice hotel

Stay was great but for some reason wasn't allowed to stay again even though hotel had rooms

It was a great experience for the amount of time i have spent there.

The hotel is older and could use a facelift, but the staff were so very pleasant and helpful. Anything you asked. The room was large and everything was clean. The beds and pillows were very comfortable breakfast. The next morning had many choices we had to go here to get on a cruise ship that was supposed to have left from Baltimore and then when the bridge went on, we had to go out of Norfolk . A mile down the road there is a huge mall that has many restaurants around it. The reason I gave it a four is because it needs a facelift you could tell it was an older hotel and not originally a Hampton Inn. I'm used to Hampton Inn having night lights in them and this one did not.

I made a reservation and held it with my credit card one week before my arrival date. On the day of arrival, while enroute, I received a phone call from the front desk telling me that they had to cancell my reservation due to overbooking the hotel. The front desk clerk did let me know that there where other hotels close by if I was interested. I asked to have the names of the properties emailed to me. Instead, I received an email showing that I made a late cancellation which comes with a cancellation fee. The hotel manager was kind enough to waive the fee but made no attempt to find me a room. Every staff person that I had spoken with had a very clear "Could Care Less" attitude. I did manage to get a room through Hilton Honors, which I have been a loyal member for over 25 years. Although, their attitude was about the same as the Hampton Inn in regards to the issue. So, if your travels require you to have a guarantied room, do not make a reservation with this hotel, and think twice about making one with any Hilton property. I do not think that Hilton fully understands the power of a network of a respected person attending a business meeting with 150 other travelers. Many will not stay here again.

Linda and Karen were the "best:" Breakfast was worth getting ;up for....Easy checki In.,everyone was on point. Great HouseKeeping sfatt also. I realy did enjoy my stay here!

The temperature in the room was great and Staff where very professional and inviting. Made me feel very welcome to stay here. Great selection of food for breakfast and Hot too. Only bad thing was Doo Doo stain on toilet seat like someone cleaned so they can poop on it. Because we were in a terrible hotel before this one so ....I did not give score the worst. But will visit again. Thank for being so kind and will check up again.

I was extremely tired, so I did not really check then I unpacked everything and went to take a shower. Otherwise, I must ask for exchange another room. When I got into the bathroom, I found that hair in the broken sink, hair in the shower tub, it was just the beginning, then finished, I went back to the bed, also found dirty bed sheet and hairs again. And you could hear outside clearly, it is very noise. This is very bad experience. Never again for this hotel.

One night stay was great. Rooms upgraded, clean and comfortable. Breakfast had a variety of items.