The hotel is based in a good location with access to trains and buses. However there is no lift in the hotel, so if you are on the first floor, be prepared to carry your suitcases up a flight of stairs! The bathroom was also very cramped - but this was not too much of a problem. We stayed for 3 nights and went to Chester Zoo - which was a 15 minute bus journey from a stop 2 minutes away from the hotel. The pub next door to the hotel was amazing. The food was lovely and served in generous portions. The staff were friendly and the a**osphere was as expected. The Premier Inn itself wasn’t great. The overall cleanliness was spot on, but unfortunately there was an issue connecting to the wifi (we don’t live in the U.K. so we were using data roaming). Another issue was the bathroom - it was a walk in shower, but leaked through the screen, which dripped into the below room, causing their electrics to fail. In such, we were unable to shower for the next two days - we were told we would be moved - but this was not the case. Despite the issues which occurred, the staff were so, so helpful and attending in every way possible by providing us with different wifi options, assisting with the cleaning of the shower leak and programming an additional room card. Unsure as to whether we would return, but that is to no fault of the staff.