Hotels in Chester

"We only needed in house service twice, once to get an ice bucket which was delivered fairly promptly, but the second time for some towels as the room had not been made up and we needed fresh towels to shower before we went to dinner for 5.00pm was a disaster, I rang inhouse service at around 2.00pm and explained that I needed them urgently. I then I had to go out to meet someone leaving my wife in the room wanting to have a bath. At 3.00pm I rang my wife to be told that no towels had been delivered, on returning to the hotel I went to reception and spoke to a gentleman there and he followed up my concerns and spoke to someone about the urgency of the situation and I then up to our room. It was at that stage about 3.45pm and so we had to use the used towels that had been left in the bath to be changed. I was rather disgusted when at 4.30pm the towels where delivered just before we had to leave for restaurant. I would have thought that our request for towels should have been sorted out and not taken 2 1/2 hours to complete the request which left me disgusted at the way it was handled."

"Room was spacious with everything you need however could have done with an extra plug by the bed as only had one on one side. Breakfast was good parking was good and everyone was friendly. Check in and out was super easy too"

"Lovely hotel and great location however the room was disappointing for the price, one of the armchairs was badly damaged and the other brown stains on the material. Sections of wallpaper were peeling off which gave it a very tired appearance. The iron board was also broke and we had to prop it up on a chair. The room we booked looked nothing like the images on the advertisement and I had to check with reception we had the correct room. For £330 a night I don’t feel we had a premium room, the staff however were lovely and very welcoming."

"Incredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!"

"It's OK, but you need to wait until three o'clock and get the key to go in, and reply to the information given by the merchant in the email, so it is managed online."

"The Mill Hotel & Spa is in an ideal location, just 5 minutes walk from Chester train station and the centre of Chester itself. So, what is a stay in this hotel like? I stayed in the Business Class Double room with a view of the canal. The room is a fair size, with the king size bed being very comfortable and clean. A big drawback for the room, however, is the lack of air conditioning facilities available. I stayed at the end of July, and whilst the outside wasn’t hot, the room itself was stuffy and opening the window didn’t really help too much. I can’t imagine what it would be like staying here in during a heatwave, which is becoming more common! The room also comes with decent tea and coffee making facilities, along with a desk for working. The bathroom is a good size, but it could do with a bit of cleaning. There are two shower nozzles - the smaller standard nozzle was fine but the rainfall shower nozzle was extremely dirty. It looks like it hasn’t been used in a while - and I’d recommend not using that particular shower if you stay here. The extractor fan vent is also very dusty and obviously hasn’t been cleaned in a while! Over to the spa facilities - they are nothing short of exceptional. This is the real draw when staying here, with the swimming pool and sauna being to an excellent standard. Use of the swimming pool and gym is free to all guests whilst staying here, so make good use of the facilities! I opted for the inclusion of breakfast during my stay, and I’d say it was ok rather than great. The amount of food available isn’t huge, though the likes of the croissants and cooked breakfast are to a good standard. As the hotel is in need of an update - it firmly feels like it’s stuck in the mid noughties - the hotel does excel in the standard of service provided to its customers. Whether that be from the cleaners, the reception staff or the waiting staff, everyone is smiling and friendly. It makes all the difference! Would I stay here again? Yes, I would. I hope they do update the rooms soon enough - they really do need air conditioning! And I also hope the bathrooms were thoroughly cleaned a little more. But everything else was to a good standard and for the price paid (£90 for two people with breakfast and spa facilities included), you can’t find much better than that!"

"The hotel was spotlessly clean and in a great location. The staff are very friendly and welcoming. The restaurant and food are outstanding!"

"We stayed 3 nights. Pretty much everything was straightforward. Staff were friendly and helpful. The hotel was clean, though a little dated in parts (swimming pool area). Parking was expensive but easy, and the location close to the City Centre was just a dream. All of the main Roman and city attractions are within easy walking distance.  All in all a really good stay. The only niggle I have, is that on the first night we ordered room service after a long trip. It took 3 attempts for the order to be correct. This was disappointing but at the end of the day, it was no massive issue."

"The property is very close to the city (short walk) and had plenty of parking. The shower had good water pressure and I found the room comfortable. The member of staff I dealt with was friendly and helpful."

"we stayed 20-27 Dec: ＞＞＞the good - warm bathroom floor, daytime reception lady's service attitude (the ex-nurse), aircon, downstairs quiet seating area, coffee and croissants in morning, blackout curtains, windows/view of racecourse ＞＞＞the bad - booking error by Roomzzz - they cancelled the wrong dates when i made a change (although compensated us with upgrade thank you), no free parking (and the ringgo app forced us to pay GBP15 for 24 hours for only part-day parking), we had to remind staff about room cleaning twice, the night receptionist was not customer-friendly and also was constantly listened to loud TV on speaker, the bed sheets had some stains on when we checked in see pic."