Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
9.4/10
Amazing
GGuest UserHotel was lovely. Friendly staff,Good breakfast. Room was good apart from
toilet was located in a tiny small area behind the door which was really odd but apart from that is was a fantastic stay would definitely go back.
GGuest UserFirst visit to Chester and took a chance on deciding where to stay. We loved this hotel and the location is ideal at the side of the canal with a short walk to 2 nearby lovely pubs. The rooms were very nice and relaxing with the bathroom on the small side but perfectly functional. The staff are amazing and every one of them was very friendly and welcoming. We did eat in the hotel on the first night and the food was fine. Would certainly recommend this hotel and hope to visit again next year.
GGuest UserLovely hotel and great location however the room was disappointing for the price, one of the armchairs was badly damaged and the other brown stains on the material. Sections of wallpaper were peeling off which gave it a very tired appearance.
The iron board was also broke and we had to prop it up on a chair. The room we booked looked nothing like the images on the advertisement and I had to check with reception we had the correct room.
For £330 a night I don’t feel we had a premium room, the staff however were lovely and very welcoming.
GGuest UserChecking in at the main Oddfellows hotel was smooth but it would have helped to have the exact address of the apartment in advance, so we could park more easily. There is one parking space at the apartment but it is a tight entrance!
Apartment 5 was upstairs and very spacious. The lounge/kitchen/diner was well set up and the tea and coffee available was very welcome. Bedrooms and bathrooms were large, comfy and clean (but could do with a few hooks for towels or coats). There is even a laundry room. Decof is quirky and the location is great - just off the main streets. Fabulous place to stay.
DDrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
GGuest UserWe had a lovely greeting and a pleasant suprise our room was ready early so we were able to go straight to the room.
The room was spacious, quiet and clean. Lovely toiletries in bathroom.
The staff throughout were always friendly and helpful.
Breakfast was good although a few items were not replenished for quite a while.
We have stayed previously as location is excellent and we are always happy with the service and standard.
GGuest UserLovely clean hotel and all the friendly staff are very knowledgeable on the area. Especially Sue on reception and Howard in the restaurant.
The hotel has a lovely pool area, the dining room overlooks gardens at the back of the hotel
GGuest UserAs a big fan of Premier Inns I felt this one wasn't up to their usual standard. Beds always very comfortable but the bedding wasnt adequate, slightly ill-fitting. Also the room was cold and the air con set to high did not work. The TV also did not work in our room, aerial connection was cited aa the reason on-screen.
On a lesser and more personal note, i like the scrambled eggs option in the morning but only fried eggs were offered at breakfast.
GGuest UserBrilliant location, lovely old building.
The fold out beds for kids are uncomfortable (worse than the ones at travel lodge or premmier inn).
Don't bother with breakfast! Kept running out of things and didn't always replace them. Bacon inedible, sausages cheap, no nlack pudding even though it's on the menu and small portions.
I would stay again but wouldn't add breakfast
GGuest UserThis is a very traditional hotel. It has a very good leisure centre (so don’t forget your swim suit).
The hotel has a large bar area which is very comfortable and the prices reasonable.
There is a large free car park.
The staff are friendly and helpful.