Oddfellows Chester Hotel & Apartments

Checking in at the main Oddfellows hotel was smooth but it would have helped to have the exact address of the apartment in advance, so we could park more easily. There is one parking space at the apartment but it is a tight entrance! Apartment 5 was upstairs and very spacious. The lounge/kitchen/diner was well set up and the tea and coffee available was very welcome. Bedrooms and bathrooms were large, comfy and clean (but could do with a few hooks for towels or coats). There is even a laundry room. Decof is quirky and the location is great - just off the main streets. Fabulous place to stay.

Lovely place to stay, rooms perfect with a lovely twist. Staff are pleasant and helpful. Stayed twice recently and will be back again soon. Close to the city centre, parking close and reasonable what more would you need.

Great Food but sadly very poor service from start to finish. We arrived with a table for 4 booked for Sunday Dinner. On arriving we were placed on a tall table in the bar area. This table would be ok for drinks but not eating a Sunday dinner as the table was high and the seating low. After 10 minutes we unfortunately still had no menus and we had to get up and find a member of staff for menus, we also asked if possible to be moved to a better table. A new table was found for us with no issues. We then sat waiting another 25 minutes still with no menus or having been approached by any member of staff. Again one of our party had to get up and ask for menus and order drinks. This did then happen quickly, orders were taken and food arrived promptly. We did have to ask 3 times for tap water with our drinks but it did arrive eventually. Both starter and main where perfectly cooked. Once we had finished our mains, again we waited with empty plates and no one coming over to clear the table or ask if we would like deserts. we then decided after 20 minutes to leave the table and the empty plates and finish our drinks outside. Sadly a very unremarkable visit. Staff when we had there attention were polite and engaging but with no direction or leadership. The need for us, the customer to constantly ask for there attention spoilt what should have been a lovely family meal. Compliments to the Kitchen team as the food we had was lovely, and although the staff were polite, without proper training and a key figure in charge of the floor the customer experience was as I said very poor. Great shame as a lovely venue.

We had all four rooms in the main building as a part of our wedding package and the main suite we stayed in was wonderful, all our guests who stayed in the remaining 3 (and some others who stayed in the other section of the hotel) had a brilliant experience and a lovely breakfast the following morning.

What a quirky hotel! The front of house reception staff and bar staff were so attentive to us as a group on a hen weekend . The secret garden is really different to anything else! The rooms and beds were so clean and comfy! I’ve now found another place to stay in Chester apart from the Grosvenor !! Just hope my husband likes it lol x

Had baby shower in a private room. large room where could decorate. everything from the correspondence from Oana to the staff on the day was perfect. Staff so helpful, everything done as was arranged. the afternoon tea was lovely and fresh. would definitely recommend. thanks so much :) 5 stars.

We were at a 50th on Saturday night. The bar staff upstairs were fabulous, very friendly professional and pleasant

Our apartment was very spacious and clean. Making a very comfortable stay