Featured facilities: Dry Cleaning, Parking, Wardrobe
Amazing
106 reviews
9.5/10
1 night
From BRL 560
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9.4/10
Amazing
GGuest UserGreat Pub in a good location. A little tlc was required in our room to make it closer to great. Not many plug sockets, all in the wrong places (sorry).
Staff fabulous, food good. Overall 3.6/5.
GGuest UserA little piece of heaven! The room was very comfortable, well designed and with lovely nautical features throughout. On arrival, parking was excellent, friendly helpful staff, within minutes we were sat by the window, overlooking the fast flowing river, being entertained by the wildlife whilst enjoying a well earned drink after a nearly three hour drive! Location was perfect, breakfast, a joy! A birthday treat for my special girl which couldn't of been better, we will return.
GGuest UserChecking in at the main Oddfellows hotel was smooth but it would have helped to have the exact address of the apartment in advance, so we could park more easily. There is one parking space at the apartment but it is a tight entrance!
Apartment 5 was upstairs and very spacious. The lounge/kitchen/diner was well set up and the tea and coffee available was very welcome. Bedrooms and bathrooms were large, comfy and clean (but could do with a few hooks for towels or coats). There is even a laundry room. Decof is quirky and the location is great - just off the main streets. Fabulous place to stay.
DDrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
GGuest UserIncredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!
SSharon PatriciaWe had a lovely time it was one of our celebration for our 50th wedding anniversary and the staff were great. I had knee surgery 12 weeks ago. They made sure we had a downstairs room and even found another chair to go in our room as I needed one with arms on to get up.
We had dinner at the restaurant Friday evening and the food and service was quick and excellent.
GGuest UserFor a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
GGuest UserBrilliant location, lovely old building.
The fold out beds for kids are uncomfortable (worse than the ones at travel lodge or premmier inn).
Don't bother with breakfast! Kept running out of things and didn't always replace them. Bacon inedible, sausages cheap, no nlack pudding even though it's on the menu and small portions.
I would stay again but wouldn't add breakfast
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