Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 12, 2026
Bianzoubiankan-woxihuan
Coffee/pastries every morning: Delicious! 👍 The hotel offers great service, excellent facilities, and clean rooms. It's located near the city wall, with a racecourse nearby offering fantastic views! It's also close to the cathedral and other attractions, making it very convenient for getting around. Highly recommended!
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Price per night from:JPY 11,187
Posted on Jul 5, 2026
Guest UserGreat hotel within walking distance of the railway station. The room.was very comfortable with everything clean and in working order. The bar was a great place to relax and the breakfast was excellent.
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Price per night from:JPY 14,337
Posted on May 19, 2026
Guest UserThis stay was really nice but to pay for spa was disappointing I was only there one night as my husband was in hospital close by so ended up paying 40 for spa in night and in morning and there where lots of people with club membership so wasn’t that relaxing as I was staying at hotel to relax I wouldn’t return the staff where really nice so if you don’t want a spa to relax I would recommend
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Price per night from:JPY 14,454
Posted on May 10, 2026
Guest UserJust a brief overnight trip so didn't really use any amenities. Breakfast was good, dining room was overly full so had to go in the conference room, which really should have been laid out properly to use and not abandoned chairs everywhere. Should have had cutlery and condiments in that room too.
Overall would stay there again
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Price per night from:JPY 11,328
Posted on Jan 5, 2025|Classic Double Room
DrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
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Price per night from:JPY 10,083
Posted on May 29, 2025|Comfortable Double Room
Guest UserFriendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.
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Price per night from:JPY 14,971
Posted on Dec 5, 2025
Guest User
Great place just 20 mins walk to centre doors and walls are thin and some people don’t have inside voices but other than that. Grand 👍
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Price per night from:JPY 6,863
Posted on May 12, 2026
Guest UserReally clean and tidy room and we had the best night sleep on the comfiest bed. Plenty of tea and coffee. Really friendly and helpful staff. Location was at the Center of Chester which made everything easier to get too. It was right by the shops and loads of places to eat. Self service breakfast with plenty of choice enjoyed everything and hope to visit again.
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Price per night from:JPY 14,689
Posted on Feb 8, 2026
Guest User
For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.
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Price per night from:JPY 12,598
Posted on Aug 5, 2026|Standard Double Room With Double Bed
Guest UserHandy location for travel to North Wales and an easy drive to Chester. Hotel rooms are dated. We only had one bedside cabinet and lamp in a double room.The wardrobe door was in danger of falling off. Room looked out onto another part of the building. A storeroom or something. No window in en suite. Felt a bit claustrophobic.
Breakfast was of limited choice but adequate.
The public areas and pool facilities were clean.
The staff were friendly and helpful.
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Price per night from:JPY 14,783