The Commercial Bar & Hotel

Seriously bad place to stay. 1. There’s “noise” and there’s “NOISE” We were told that there was a “bar downstairs”.. but this was a full on 3 in the morning, Noise fest.. it was like sleeping IN a nightclub. Nobody would expect this level of noise. 2. Freezing cold.. no heating. They gave us a very ineffectual heater, but that didn’t heat the bathroom. We couldn’t use the shower, because the room was too cold 3. The bed was very lumpy. Very uncomfortable. Didn’t sleep.. even AFTER 3 in the morning 4. No welcome. The atmosphere of the bar was non existent. The guy who met us was friendly enough but the business has NO idea how to run a hotel. 5. Shame on you *********** allowing this place to be on your books. You’re just protecting each other from your responsibilities

The thick wall of ****gish bouncers implement a pathetic dress code, turning away respectable customers wanting a Christmas Eve party, explaining why so few people were there last night. No vibe. Hopeless. Avoid.

Good bedrooms and bathrooms. Centrally located. But staff were so poor. Barman non-interested and 1 rude owner. Couldn't get a drink late at night because of private function with 10 people! Then threatened to throw us and our bikes out at 10pm. Manager let himself and guests down. They need to up their staffs attitude to *********** guests..

Stayed for 1 night with my wife. After booking and paying prior to visit, I received a call to say that the hotel policy is to take £65 "deposit" to cover any damages. I vigorously complained and was waived. I also received an email the day before, to say that if we wanted breakfast, it would be £10 pp. I advised that the booking was for b&b, which the hotel denied, only when I stated they had emailed me to confirm breakfast was included, did they amend the booking. The hotel needs tidying up and a paint job. The room was huge, pleasantly surprised, bathroom had twin sinks, a bath and a separate spa/power shower which was fantastic. However, the noise from the bar was extremely loud, the people in the room above were banging furniture about till the small hours, then as woken up at 5.30 am, to the very loud sounds of pressure washers, looked out of the window to see workmen, this went on until we checked out. The hotel management were apologetic, as the work was being carried out by the council, cleaning the courtyard. There is a great pub next to and owned by the hotel The Victoria, very nice, traditional pub. The breakfast was good.

when i got to the hotel i was asked for money incase there were any damages.i asked to see the room first.i was taken up some filthy stairs and shown the room which was also dirty .so i didnt even stay .avoid at all costs

We arrived at 10:30am straight from a 15 minute walk from the train station. We were greeted by one of our hosts who kindly took care of our cases while we started enjoying our stay in Chester. We were called at around 2pm to let us know our room was ready so we made our way back to the hotel. Our host had already taken our cases up to our room named “Byron” it was beautiful, large bedroom, a huge stunning bathroom and separate sitting room. The bed was very comfortable and we slept well. The facilities were brilliant, there was even a small fridge in the sitting room which was very handy.

Stayed at The Commercial Thurs and Friday night. Staff member greeted us and was friendly enough showing us to our room. Room seemed nicely decorated. Bathroom had some thoughtful touches such as complimentary toiletries and face cleanser however tiled floor was very grubby with marks on and also shower walls. Clearly not been cleaned. TV not working. We fixed ourselves!! An old building that needs some refurb and tender loving care. Carpet on the stairs up to room very grubby. DO NOT stay here on a Friday or Saturday night if you want any sleep. Thumping and very loud music until 2pm with large crowds in the courtyard, it was party central!! Although this is stated it was much worse than we ever thought and noise boomed into our room until 2am. We won't be returning but loved our break in Chester

14 of us went Chester Fri 3rd Feb until sun 5th Feb and we went the commercial for drinks and got treated very poorly I wouldn't recommend anyone to go one of our friends drink woz flat so all he asked for woz for it be swapped and the man behind the bar said if u don't like it then get out we spent lot of money on drinks that's customer service at it's worse will neva go again!!!

Loved it here,great friendly staff,rocking atmosphere,nice sizeable clean room,and top location. We are in our 50s ,so if you still act as young as you feel,this place is for you,think this will be our number one accommodation every time we are in Chester from now on. Thank you all at commercial👍