Guest User
December 7, 2023
This suite is in a separate building from the hotel itself. The room is for sale and the service is relatively slow to respond.
The corridor stairs between the hotel and the hotel are very steep and have many steps, making it difficult for the elderly and children to pass. When crossing the road, there are no traffic lights. Because there are many tuk-tuks and speed issues, it is not safe. The hotel did not send anyone to follow the crossing, so there is a lack of service. Including inside, there are steps after getting out of the elevator and back to the room. The stroller must be lifted up and down by yourself. Room cleaning needs to be reminded many times, too many aspects need to be improved...
What's more important is the noise problem, which is non-stop 24 hours a day, especially at night.
After feedback, the person in charge of the hotel helped us move to a room in the hotel itself. The environment was much better than the suite. However, the 105-square-meter suite had very little operating space, and many tools could only be placed on the TV cabinet. The wardrobes and bathrooms are very small, and all configurations are only suitable for 2 people.
So with 2 large beds and 3 people traveling, whether it is 2 adults, 1 child or 3 adults, it is enough to stay but crowded.
The noise problem from the road has been improved, but there will be music from the restaurant and the bar next door until 12pm. Those who are sensitive to sound must pay attention. I think the hotel can improve this by replacing silent glass.
During my stay, I discovered that there were needles in the cushions on the dining table, and I didn't get any feedback until I checked out.
The quality of afternoon tea may be at the level of China's 1980s and 1990s, and there is basically no need for hotel guests to experience it.
Other than that, very satisfied. The staff at the restaurant are very friendly. Because we brought a baby, the hotel extended our room until 4 pm and arranged a drop-off at the airport when we checked out. These are all very considerate details.
Original TextTranslation provided by Google