Despite reserving a king suite (ie, paying more for what we hoped would be a nice room) we were put in a suite with a worse-than-no view (enclosed on four sides brick space just above giant HVAC unit, providing all-night humming noise). No window at all in the living room. The suite was dark dark dark (not surprising given absence of natural light) even when we had all the (completely inadequate) in-room lights turned on. Strangely, the bathroom was at the entry and at the farthest possible point away from the sleeping area, which was inconvenient to navigate, especially during the night. We asked for a room change s d we’re told that that could only happen if we accepted a downgrade to a smaller room.