Renaissance Chicago O'Hare Suites Hotel

Amazing time great hotel clean spacious big TV me and my son we enjoyed the view was nice and the room was amazingly cozy 🔥

Beware that this hotel is a management disaster – – suffering from one fiasco over another that I saw in just over a few hours. Most of it was not to me. But seriously. I’m Platinum and know this is all totally inappropriate — and a headache for people looking for service at an airport hotel. First, housekeeping. There was one guest, who was complaining because her room had never been serviced, which had happened for more than one day. The furniture is unkept - - there are white chairs in the lobby, for example, that are faintly browned by guests sitting in them without proper cleaning thereafter. 🤮 I slept with a pillow over my head because of the leaky toilet. The towels in my room – – of which there were only two bath towels for a suite – – had holes in them. As in, large holes. And when you went down to the pool, there were only three towels strewn on the racks for the entire establishment. A mess. Second, the general approach to helping customers was abysmal. For example, there was a young couple with a toddler and a baby. They were relying on the hotel shuttle to get to the airport - - and had specifically asked about it when they checked in. The hotel shuttle was strangely not available at 7 AM so management offered them an Uber. The problem, as the woman repeatedly stated, is that it’s illegal to carry a child in a car without a car seat. They were relying on a shuttle. It was clear that the staff person thought the guest was overreacting so kept stating she was just going to call an Uber. Anyone with half a brain knows the issue is Uber isn’t going to give ride in violation of the law - - so the lady, who is right on the law, is spot on about the issue. 🙄 And instead of coming up with any options for this poor family, the person at the desk was totally obnoxious. Annoyed for this cute family, I stepped in and told them that I had noticed a Marriott hotel on the other side of the freeway, such that they might be able to walk there on the overpass — baby and toddler and luggage and all — to get someone to actually help them with a shuttle. No apology from the obnoxious clerk. No efforts to help them make the Marriott shuttle, which did leave at 7 AM. (“Would you mind calling them?” Siiiigh.). Just a snotty insistence to stick an infant and a toddler in a random car. And then — haha — a bizarre warning (same snottiness) to this frazzled mom that the Renaissance shuttle, when actually available, were “first come, first served.” Another example? There was a sweet, elderly man in his wheelchair who was dressed in his swimsuit and was excitedly waiting to go into the pool. His family realized that – – for the second day in a row – – the lift to lower people into the pool was broken. (Is this an ADA violation?) The woman explained to me that she had asked the day before for it to be fixed, and was brushed off. She was trying to get help once again this day and was unable to get anyone to answer the telephone from the pool area. T