Thompson Chicago by Hyatt

The staff was polite and really helpful, the room was perfect.

Great spot! We will definitely be back. It was unfortunate that the restaurant was closed, but excited to see it when the renovations are done.

Beautiful room in a great location for dining and walking to shows, tours and shopping. When restaurant construction completed it will be perfect space for business or pleasure

Exactly what we wanted!!

Stayed here in 2016 and loved it, sadly not feeling the same after my recent stay; when we checked in we were charged for room that we’d already paid for! When queried the receptionist was very apologetic but the customer service provided by their supervisor was appalling. Firstly they didn’t acknowledge us and then proceeded to talk to the receptionist without explaining what would be done to resolve the problem, then they told the receptionist we actually owed more money than we’d been charged at when checking in, they seemed surprised that the room had been paid for in advance, asking to take a copy of the hotel voucher issued by British Airways. Eventually the full amount charged at check in was refunded, but due to the exchange rate we received a pound less than the original charge. Mistakes happen but what we found unacceptable was the supervisor’s lack of interaction with us as the paying guests, their failure to apologise for the mistake, basically their complete lack of customer service. We had a couple of issues with the safe, which were resolved quickly but shouldn’t really have happened and then there was an issue with a light in the room, which despite being raised in the morning was not fixed when we returned to our room, when we asked the person replacing the safe door to take a look they explained it was a fairly big job to fix and would need the beds to be moved, a hassle which we couldn’t face Some good points, housekeeping was good, the safe issues were resolved quickly and the location of the hotel was excellent. Not so good was the very noisy AC unit and size of the paper cups provided for the coffee maker, they were small. Checking out proved interesting as well, we checked out around 4.15 and were asked by security if we checked out online, they seemed somewhat disgruntled when we said no and grudgingly said they get someone. I accept it was an early start but this not the level of service I’d expect from a luxury hotel

Great location near many restaurants/bars/shops. The lobby is cozy and the staff are attentive. The sleeping rooms are very well appointed with plenty of lamps, plugs, and a nice sitting area. It doesn't feel like a boring, standard room. The bathroom is well-lit and spacious without being wasteful. Huge, rainfall shower and great water pressure. All in all a great place to stay if you're in Chicago and want to avoid the mega hotels along the river.

Hi thank you!

Hotel overall was really good, we didn’t really run into any inconveniences or problems, doors were noisy and due to the close distance between rooms, I did wake up to doors being slammed during the night. Dinning room was closed but we didn’t really mind. Staff was helpful with our needs and even allowed us to check in earlier.