Freehand Chicago

Better than i expected!!!!!!!! The room was nice and the location is amazing

Good location! Very convenient to start the tour in the city. The curtains at the bed for privacy can be bigger. Safety wise, just try not to roam around after dark.

Pretty good spot if you’re there for a short bit. Just know your roommates are at the hostel’s discretion if you’re in a group of 3 or less in a quad room.

My Bed was not made when I arrived. I let them know & I asked for new sheets it was noted as if it was gonna be handled. but when I asked for an update a hour later they made an excuse and said there are no more clean sheets due to a Shortage. Also didn’t receive towels and when I asked they said there should’ve been 1 for me & I had to say again there wasn’t she gave me a towel that was very small one that if given 2 towels at normal hotels I’d put that smaller one on the ground as a mat & the larger one for my body but at that point I was displeased & just accepted the small towel. I asked about the iron & board she said I’d have to go to the laundry room I said fine. I could tell from the first interaction in 2 mins and it was proven throughout my First night she was bothered by my inquiries. The next morning I went downstairs to the laundry room to use them there was an iron-no board so I went back to the front desk (little interaction but they were definitely much nicer & accommodating) to ask about it & they had a different response. Asking me if I wanted one to use downstairs or would I like both to be sent to my room. I requested it to my room. They did send one up. Though the iron was low quality & the board was mini I managed. Keeping in mind all the above states on the reservation & website if requested would be provided. This was my first time at a place like this. My expectations were low but still. I guess you get what you pay for.

Not enough attention to clean up the room

the staff were really rude and unavailable when there were loud rude, drunk group rooming in the adjacent room. we called down for help for over an hour in the middle of the night. and in the morning when I was checking out trying to get a receipt of my stay - the front desk employee wouldn't even get off the phone to help me - never got my receipt and she told me to "have a blessed day"

The lamp next to the bed didnt work. The door to our room was hard to close. The whole building smelled like sewage.